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Product alignment issue - by hlcfabrics - on WordPress WooCommerce support

This topic has 28 replies, 4 voices, and was last updated 9 years, 3 months ago ago by Robert Hall

hlcfabrics

Participant

August 31, 2015 at 19:52

I am working with Blanco and everything seems to be working properly except the product alignment. I have loaded a couple test products and have a few issues. When clicking into the category the products are left justified and displace the left category menu. After clicking on a product and the specific product loads it is also left justified and is partially covering the product title. I am not sure how to correct this issue. Help is greatly appreciated. Thanks!

Please, contact administrator
for this information.

#83461 Copied

27 Answers

Jack Richardson

Support staff

September 1, 2015 at 07:03

Hello,

Have you made any changes in the theme files?
Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#83517 Copied

Jack Richardson

Support staff

September 2, 2015 at 07:59

Hello,

Unfortunately we can’t connect via FTP.
Please check the credentials.

Thank you.

Best regards,
Jack Richardson.

#83820 Copied

hlcfabrics

Participant

September 3, 2015 at 05:40

Attached again.

Please, contact administrator
for this information.

#84186 Copied

Jack Richardson

Support staff

September 3, 2015 at 07:20

Hello,

Sorry, but still can’t connect getting these errors:
Error: Connection timed out
Error: Could not connect to server

Are there any specific settings to connect via FTP or any FTP port?

Best regards,
Jack Richardson.

#84196 Copied

hlcfabrics

Participant

September 4, 2015 at 05:23

See private content for updated information.

Please, contact administrator
for this information.

#84494 Copied

Jack Richardson

Support staff

September 4, 2015 at 11:57

Hello,

Sorry, but I still can’t connect. I’m using FileZilla. Perhaps there are any restrictions on a server. You need check it with your hosting provider support. Shall we provide our IP address to put it into white list?

Best regards,
Jack Richardson.

#84597 Copied

hlcfabrics

Participant

September 4, 2015 at 13:55

Yes please do so. Sorry for the trouble.

#84639 Copied

Eva Kemp

Participant

September 4, 2015 at 13:58

Hello,

IP has been sent to your email address.
Please check.

Regards,
Eva Kemp.

#84640 Copied

hlcfabrics

Participant

September 4, 2015 at 16:29

Done.

#84672 Copied

hlcfabrics

Participant

September 6, 2015 at 04:02

Your IP Address has been added to the white list.

#84861 Copied

Jack Richardson

Support staff

September 7, 2015 at 07:22

Hello,

I’ve reuploaded “woocommerce” folder in the directory public_html/wordpress/wp-content/themes/Blanc, old folder was renamed to “woocommerce_old”. Please clear browser cache and check your site now.
Also please update the theme to the latest 3.3 version.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#84913 Copied

hlcfabrics

Participant

September 21, 2015 at 06:22

Thank you for the assistance. The product listings appear to be working correctly now. However, the product categories (menu displayed on the left side of the Shop page) still does not display correctly according to the hierarchy created in product categories.

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Jack Richardson

Support staff

September 21, 2015 at 11:11

Hello,

Go to Appearance > Widgets > add widget “Woocommerce Product Categories” to “Product Page Sidebar” area and select “Category Order” in “Order by” field in the widget settings.

Best regards,
Jack Richardson.

#88260 Copied

hlcfabrics

Participant

September 22, 2015 at 03:10

It is still not listing correctly. I am not sure what is wrong.

#88447 Copied

Jack Richardson

Support staff

September 22, 2015 at 11:02

Hello,

As I see categories in sidebar are listed in the same order as in Categories section in WP Dashboard:
http://storage7.static.itmages.com/i/15/0922/h_1442915950_5111858_b38e8c120b.png

Please clear browser cache and check again.

Best regards,
Jack Richardson.

#88556 Copied

hlcfabrics

Participant

September 23, 2015 at 04:40

I have cleared cache and refreshed on several computers. It is still not showing up properly. There are several categories missing and ones at the bottom that are out of order. I have even had other check on separate network with the same result.

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hlcfabrics

Participant

September 24, 2015 at 06:29

I know this is not a product alignment issue any longer. Do I need to start a new topic? The menu for categories still is not working correctly.

#88955 Copied

hlcfabrics

Participant

September 25, 2015 at 22:52

Product Category menu is NOT displaying correctly. Intermittently drops subcategories to the bottom of the menu putting them out of order. Some categories/subcategories do not display at all. I have tried deleting all categories and starting over. It is still having the same issue. Please advise a solution. I cannot to build products until this is resolved.

#89367 Copied

Jack Richardson

Support staff

September 28, 2015 at 16:32

Hello,

Some categories aren’t shown because they don’t have any products added:
http://storage7.static.itmages.com/i/15/0928/h_1443454320_7275094_5b85c8b169.png

You need select products for those categories too. After that check the sidebar.

Best regards,
Jack Richardson.

#89921 Copied

hlcfabrics

Participant

September 29, 2015 at 17:58

I am glad you attached the example. The items you noted without products are in fact still displaying and are in the correct order and appear without issue. So, it appears that not having a product listed is not the problem.

Thank you for your help in trying to resolve this issue.

Please, contact administrator
for this information.

#90293 Copied

Jack Richardson

Support staff

September 30, 2015 at 08:26

Hello,

I’ve checked this issue with default WordPress theme and it persists there too.
We recommend you to contact Woocommerce support to investigate this problem. Sorry.

Best regards,
Jack Richardson.

#90372 Copied

hlcfabrics

Participant

October 12, 2015 at 21:18

After further investigation I am told the problem is with the css code within the template. This is very disappointing and has cost me much wasted time and lost money.

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Jack Richardson

Support staff

October 13, 2015 at 07:12

Hello,

Is your issue resolved now?

Best regards,
Jack Richardson.

#93453 Copied

hlcfabrics

Participant

October 20, 2015 at 06:09

No, it never resolved. I have changed to a new theme and no longer have the issue.

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Jack Richardson

Support staff

October 20, 2015 at 07:53

Hello,

As I see you’re using Legenda theme now.
Do you still need further assistance from us or we may close this topic?

Best regards,
Jack Richardson.

#94958 Copied

hlcfabrics

Participant

November 2, 2015 at 15:43

Update: Categories weren’t showing because of a coding issue in the theme download. I finally hired a programmer to find and fix the issue. Beyond frustrating!

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Robert Hall

Participant

November 2, 2015 at 15:52

Hello,

We’re glad to hear that issue fixed.
If you have any questions feel free to contact us.

Regards,
Robert Hall.

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