Product archive builder, Sticky Cart compatibility & Email Builder layout error

Hello,

Thank you for reaching out to us with your concerns. We appreciate the opportunity to assist you with the issues you’re experiencing while creating product archive pages with our builder. Let’s address each of your points:

1. To prevent the Product Archives widget from displaying categories, you can change Shop Page Display in Theme Options > WooCommerce > Product catalog.

2. The Off-Canvas feature for the sidebar is not available right now. This will be added within 2-3 weeks. We are currently working on it. Sorry for the inconvenience.

3. Please describe the desired behavior in more detail and provide the URL to a page with this issue.

4. Please provide URL of the product from your video.

5. Have you tried to change the color to the desired one via mentioned settings?

6. We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient.

We are committed to helping you resolve these problems and improve your experience with our products.

Best Regards,
8Theme’s Team

Hello, Adam,

We appreciate your prompt response.

1/ Please provide the URL of such search results page.

3/ Our devs will check what can be done to improve it.
As a workaround – you can turn off the fadeIn effect and it will be clearer to the customer that new products have been added – https://prnt.sc/b3D73PqPXDJ4

4/ Custom CSS code:

body:has(.tm-has-options) .etheme-sticky-cart {
display: none;
}

this class is used – https://prnt.sc/VxRiiINhpeVP

5/

body .stock.step-2,
body .stock.step-3 {
    color: var(--product-stock-step-1-active-color);
}

6/ What email service providers do you currently utilize? Specifically, we are interested in knowing whether you use platforms such as Gmail, Rambler, Yandex, or others, and if you have encountered any issues with them.
It can be that certain styles do not display correctly on some email services – https://www.caniemail.com/ For example, properties like ‘align-items’ – https://www.caniemail.com/search/?s=align-items

Best Regards,
8Theme’s Team

Hello, Adam,

Thank you for your response.

1/ Fixed for you and the fix will be included in the next theme update also.

5/ We have advised the use of custom code after verifying that there is no quick global solution available at this time. Implementing changes to the code without thorough consideration could potentially cause issues. Our developers have been informed of your request, and as soon as a safe solution is identified, it will be incorporated into an upcoming update. However, please be aware that this may not occur in the near future, as we currently have a significant number of tasks at hand.
We hope for your understanding.

6/ We estimate a 90% likelihood that it will not function in any capacity. Similarly, we anticipate that other plugins may experience the same issue. Here are the solutions we can offer at this time:
1. Utilize a popular email service.
2. Alternatively, disable our email builder.
3. As another option, you may submit a request for the addition of compatibility for the email builder with display functionality in Outlook and Apple Cloud – https://www.8theme.com/taskboard/

Best Regards,
8Theme’s Team

Hello, Adam,

1/ xstore/framework/features/search-page.php (changes in file)

6/ It is not possible to create different versions for mobile/desktop email design, unfortunately. Since you want to have smth extra we recommend you try to contact any other Email Builder plugin developers to ask if their plugin could cover all your questions or try to use the default Email design that comes from WooCommerce and customize it according to your needs.

Best Regards,
8Theme’s Team

Hello, Adam,

Thank you for getting in touch with us.

Kindly proceed to clear your browser’s cache and attempt to submit the new topic once again. Should you encounter any issues during this process, we request that you provide us with a video demonstrating the problem.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team