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Product Archive is not loading correctly

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 1 days ago ago by Tony Rodriguez

Web hoster

Participant

November 8, 2024 at 18:06

Product page is not loading correctly. Infinite scroll is not loading the products. It just shows the loader. Even in ajax it is showing as Page 2 in breadcrump

Please, contact administrator
for this information.

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1 Answer

Tony Rodriguez

Support staff

November 9, 2024 at 07:16

Hello, @Web hoster,

Thank you for contacting us and for using XStore.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

3/ We suggest disabling all third-party plugins (including cache plugins and CDN or server cache ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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