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Product Archive Shop Sidebar how to get rid of image – not showing active domain on your 8theme

This topic has 6 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler

jhawker81

Participant

March 29, 2024 at 14:58

1. For some reason, this site is not showing an active domain. When I try to send a ticket it was giving me a different domain than my active domain https://mydoodlecanvas.com/

I show no active domains and I have purchase two of your themes.

I am not sure how to activate the domain> please advise
2. how to get rid of the image on shop sidebar in my product archive page SEE ATTACHED

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#389130 Copied Theme version: 1. For some reason, this site is not showing an active domain. When I try to send a ticket it was giving me a different domain than my active domain https://mydoodlecanvas.com/ I show no active domains and I have purchase two of your themes. I am not sure how to activate the domain> please advise 2. how to get rid of the image on shop sidebar in my product archive page

5 Answers

Rose Tyler

Support staff

March 29, 2024 at 15:38

Hello, jhawker81,

Thank you for reaching out to us with your concerns.

1/ Please go to your account page https://www.8theme.com/account-user/?user_id=33663 and add your second purchase code.

2/ Appearance > Widgets > Shop sidebar > delete static block.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#389136 Copied

jhawker81

Participant

March 29, 2024 at 16:25

I do not see a second purchase code. Where do I find that?

Please contact administrator
for this information.

#389157 Copied

Rose Tyler

Support staff

March 29, 2024 at 16:35

Hello, jhawker81,

We appreciate your prompt response.

Please find your purchase code – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-find-your-themeforest-item-purchase-code/ and add it to your account on our site – https://www.8theme.com/account-user/?user_id=33663

Best Regards,
8Theme’s Team

#389158 Copied

jhawker81

Participant

March 29, 2024 at 16:42

Got it. Thank you

Please contact administrator
for this information.

#389159 Copied

Rose Tyler

Support staff

March 29, 2024 at 16:44

Hello, jhawker81,

You’re welcome!

Best Regards,
8Theme’s Team

#389161 Copied
Tagged: 8theme domain activation, 8theme wordpress themes, active domain troubleshooting, product archive shop sidebar, remove image, woocommerce themes, wordpress customization
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