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Product Archive Templates – Full-Width issue

This topic has 11 replies, 3 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

makspiszczek

Participant

July 11, 2020 at 12:57

Hi there,

I’d like to create a custom page for my archives with WooCommerce Page Builder but no matter what I create the content is showed everytime as FULL-WIDTH rows. I’ve tried to change the settings from Default to Stretch Row etc. but nothing’s changed. Is there any solution?

Best regards,
Maks

#244098 Copied Theme version: 6.3.0 WooCommerce version: 4.2.0

10 Answers

Rose Tyler

Support staff

July 11, 2020 at 13:44

Hello,

Thanks for using our theme.
Please provide URL and temporary wp-admin access, so we can take a closer look.

Regards

#244102 Copied

makspiszczek

Participant

July 29, 2020 at 10:09

Hi Rose,

Thank you for your help!

Regards

Please contact administrator
for this information.

#245790 Copied

Olga Barlow

Participant

July 29, 2020 at 14:12

Hello,

1) Could you, please, go to Appearance > Themes > activate the official WooCommerce theme Storefront and check if your plugin works fine with the default theme?
2) Provide us with FTP access to allow us to update XStore to the latest version.
3) Allow our user access to Theme Options, change permissions.

Regards

#245871 Copied

Olga Barlow

Participant

July 29, 2020 at 14:23

4) http://prntscr.com/tqk4f3 did you use the nulled version of theme? Theme Options are not available. Probably you made some changes in DB. We are not responsible for issues you might have because of this.

Regards

#245872 Copied

makspiszczek

Participant

July 29, 2020 at 15:15

Hello,

1) It seems like everything’s working fine.
2) Do you still need FTP access? It looks like you’ve updated the template and now is up to date.
3) On my end everything’s working properly (Theme Options)
Screenshot: https://bit.ly/2PiThl3
Where can I change the permission for your user?
4) My Web Developer have updated the template 2-3 months ago or so.

#245881 Copied

Olga Barlow

Participant

July 29, 2020 at 16:48

Hello,

1) So, everything works fine with the Storefront but does not work with our theme, right?
4) In the plugins list XStore Core plugin should be available but it’s not there. + I don’t see XStore in the WP Menu http://prntscr.com/tqn4ob

Regards

#245906 Copied

makspiszczek

Participant

July 30, 2020 at 09:47

Hello,

1) FULL WIDTH Problem solved! I’ve contacted with the developer of WC Page Builder and the problem was on his end.
2) I’ve found an option to turn on XStore in the WP Admin Toolbar and now it’s visible. Regarding the XStore Core plugin, what should I do in this case? How can I restore it to the plugin list or so?
3) Unfortunately Java Script still not working on both templates. If I create a page TEST and put there ex. a MODAL then everything’s okay but if I create a product and set up TEST page as a PRODUCT TEMPLATE then modal not working. No idea where to looking for a solution.
4) I’m not sure if I should start a new topic but I have a problem with MY ACCOUNT menu. I’ve switched to the new Header Builder and I can’t change my menu in there.
Screen: https://www.dropbox.com/s/or30v32rpx2kd9w/my-account.jpg?dl=0

There is still visible a default menu even if my custom menu is assigned to MY ACCOUNT.

#245972 Copied

Olga Barlow

Participant

July 30, 2020 at 15:49

Hello,

1) ok, great.
2) Plugin folder is at the wp-content/plugins/ and it was activated from XStore > Plugin installer. I suppose you need to ask your developer why he hid that from the plugins list and how to get it back. We don’t have such information.
3) Does it work with the default theme? You need to understand that we can help you only with issues related strictly to our theme. If you use third-party plugins that do not work as it should you need to contact plugin author firts. Only when plugin author checked that everything works fine with the default theme and told you what part of code of our theme causes the issue then we could check if it could be improved to make theme compatible with that plugin.

4) Unfortunately, header builder does not have option to use the custom menu for the my account link.

Regards

#246017 Copied

makspiszczek

Participant

July 31, 2020 at 11:56

2) Got it. I’ll contact my developer to fix it.
3) Okay, thank you. In this case I’ll contact plugin developer and maybe there is any solution.
4) Oh, is a shame. Would be cool to have a possibility to rearrange My Account menu. Is there a chance to get this feature with future updates or I need to figure out something?

#246124 Copied

Olga Barlow

Participant

July 31, 2020 at 12:12

Hello,

4) You can submit feature request here https://www.8theme.com/taskboard/
If it takes likes from other users our developers will implement this option.

Regards

#246129 Copied
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