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Product aren’t showing on the shoping page and serch bar not displaying when you search

This topic has 10 replies, 4 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

Yitzhak

Participant

September 3, 2024 at 07:05

Greeting

I have an issue i cant view products when i have logged out to wordpress account and when i try to search i cant view the product.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#412824 Copied

9 Answers

Rose Tyler

Support staff

September 3, 2024 at 07:53

Hello, Yitzhak,

Thank you for reaching out to us with your concern. We understand that you are experiencing issues with viewing products when you are logged out of your WordPress account, and also encountering problems with the search functionality.

Please record a video of your actions and problems.

How does it work when cache plugin and CDN are disabled?

Additionally, provide FTP access. This will enable us to thoroughly investigate and address your concerns.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#412833 Copied

Yitzhak

Participant

September 3, 2024 at 10:40

Thank you for your response i have deactivated lite cache speed now i can be able to see the produuct page without login in ..

Now the pending issue is search suggested text on the serch bar

Please contact administrator
for this information.

#412857 Copied

Rose Tyler

Support staff

September 3, 2024 at 12:34

Hello, Yitzhak,

We appreciate your prompt response.

“Now the pending issue is search suggested text on the serch bar” – please describe it in more detail.

Best Regards,
8Theme’s Team

#412879 Copied

Yitzhak

Participant

September 4, 2024 at 07:49

Hi Rose,

There are suggested items on the such bar but when you click then they are not responding. You can see that on the screenshot i have attached.

Thank you

Files is visible for topic creator and
support staff only.

#412956 Copied

Jack Richardson

Support staff

September 4, 2024 at 10:10

Dear @Yitzhak,

I hope this message finds you well. We would like to inform you that you are currently using an outdated version of our XStore theme (https://prnt.sc/kHYv0E0X5hYH). We have recently released an updated version of XStore, which includes numerous new features and enhancements.

To ensure optimal performance and security, we kindly ask that you update to the latest version on your website. Should you encounter any issues post-update, please do not hesitate to provide us with feedback. We are committed to assisting you and will promptly address any concerns you may have.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

#412983 Copied

Yitzhak

Participant

September 4, 2024 at 10:21

HI,

I have updated the x -store theme it haven’t changed.

Thank you.

Files is visible for topic creator and
support staff only.

#412986 Copied

Yitzhak

Participant

September 4, 2024 at 18:29

Hi,

I wish to hear from you concerning this issue

#413068 Copied

Andrew Mitchell

Support staff

September 5, 2024 at 10:01

Hello, Yitzhak,

We hope this message finds you well. We are pleased to inform you that the error you reported has been successfully corrected. Please take a moment to verify the resolution at your earliest convenience.

Additionally, we would like to inform you that this fix will be included in the next software update.

Thank you for your attention to this matter. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#413124 Copied

Andrew Mitchell

Support staff

September 5, 2024 at 16:59

Dear Yitzhak,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#413200 Copied
Tagged: fixing search bar problems, woocommerce product display issue, woocommerce product visibility problem, woocommerce shop page error, wordpress search functionality issue, wordpress templates troubleshooting
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The issue related to '‘Product aren’t showing on the shoping page and serch bar not displaying when you search’' has been successfully resolved, and the topic is now closed for further responses

Product aren’t showing on the shoping page and serch bar not displaying when you search

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