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Product Attribute Image Not Updating When Video Is First in Gallery

This topic has 5 replies, 4 voices, and was last updated 1 days, 21 hours ago ago by Alex Carter

Benz

Participant

March 28, 2025 at 10:25

Dear XStore Support Team,

I’ve noticed an issue with product galleries when using attribute images and videos together. Here’s what happens:

When a product has attributes with images (e.g., color swatches), everything works fine — clicking the attribute correctly updates the main product image to match the selected attribute.

However, if a video is set as the first item in the product gallery, clicking on the attribute (e.g., color) does not change the image to match the selected attribute. It stays on the video or doesn’t update to the correct image.

Could you please help resolve this issue? Ideally, we would like the attribute selection to switch the main media (image/video) to the image associated with the attribute, even if the video is shown first.

Thank you for your support!

Best regards,

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4 Answers

Jack Richardson

Support staff

March 28, 2025 at 16:47

Dear @Benz,

Thank you for your message.

It appears that the access credentials you provided do not grant administrator privileges, which prevents us from logging into the dashboard. We kindly ask you to ensure that the shared account has administrator-level access.

Additionally, we would appreciate it if you could provide a video demonstrating the issue, along with the URL of the affected product(s) and any relevant details to help us better understand the problem.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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Andrew Mitchell

Support staff

March 28, 2025 at 16:47

Hello, Benz,

Thank you for reaching out to us. Kindly provide us with the FTP access credentials at your earliest convenience.

Best regards,
The 8Theme Team

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Benz

Participant

March 28, 2025 at 17:46

FTP Log in

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Alex Carter

Support staff

March 29, 2025 at 12:59

Hello, Benz,

We can’t connect to FTP.
Please try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best regards,
The 8Theme Team

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