Product attributes dissapeared - by Cr3atorf1lm

This topic has 4 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Rose Tyler

  • Avatar: Cr3atorf1lm
    Cr3atorf1lm
    Participant
    November 10, 2021 at 11:48

    Hi there,
    after latest update, all the product attributes have dissappeared.
    I tried vprevious backups but still do not appear
    Please advice
    Regards
    George

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2021 at 15:01

    Hello,

    Describe the problem in more detail and provide temporary wp-admin access.

    Regards

    Avatar: Cr3atorf1lm
    Cr3atorf1lm
    Participant
    November 10, 2021 at 15:56

    Hi
    before the update there were product attributes. I had almost 10 different attributes types with different terms.
    Now none of them exist.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2021 at 08:03

    Hello,

    Just update of the theme can’t cause such a problem. Please answer the next questions:
    1) from which version was it updated?
    2) were there any plugins that modify the database?
    for example, some of them https://kinsta.com/blog/wordpress-database-plugin/
    3) did you have plugins that cache the database?
    4) do you have a database cache through the server?
    5) did you update the database by WooComerce request?
    6) did you not switch the theme, if you switched to which one?
    7) if you had backups, you should be able to restore them. Check a few latest backups

    Regards

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