Return to previous page

Product attributions dissapeared - by Cr3atorf1lm

This topic has 5 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Rose Tyler

Cr3atorf1lm

Participant

June 12, 2017 at 18:02

Hi there,
the product attributions have dissapeared, after the udpates of the new wordpress

any idea?
Thanx

#165555 Copied Theme version: 3.0.0.1 WooCommerce version: 3.0.8

4 Answers

Rose Tyler

Support staff

June 13, 2017 at 07:23

Hello,

Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, the problem appears only with our theme provide link to your variable product. Also, try to disable all 3-rd party plugins and then check.

Regards,
Rose Tyler.

#165579 Copied

Cr3atorf1lm

Participant

June 16, 2017 at 07:48

Hi there,
I have tried what you have suggested but the problem remains.
I have also tried to upload a a backup of the website of 2 week time prior to the the date that the problem appeared, but even with this , all the attributes are gone.

Do you have any suggestions?
Thanx

#165881 Copied

Rose Tyler

Support staff

June 16, 2017 at 10:14

Hello,

We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.
It means that not our theme is a problem. Check your settings or contact WooCommerce support of WC support forum.

Regards,
Rose Tyler.

#165901 Copied

Rose Tyler

Support staff

June 16, 2017 at 10:20

Hello,

I’ve checked one more time one of your product and try to create variations, seems it works fine. Is your problem solved?

Regards,
Rose Tyler.

#165902 Copied
Viewing 5 results - 1 through 5 (of 5 total)