This topic has 42 replies, 4 voices, and was last updated 10 years, 6 months ago ago by Eva Kemp
Dear Support
I am facing two problems with my idstore theme.
1) Under the latest products page, the image and product description will cause the selection box not to align in a straight row. Please see the provide link for screenshot.
https://www.dropbox.com/s/uy9fj964bti8jee/Product%20Box%20Alignment.jpg
2) After I enter the required details for billing address from the checkout page, the page jump straight to the bottom skipping through Shipping Address.
Please advise the steps to resolve both problems.
Thank you.
Hello,
Please provide us with FTP and wp-admin credentials and we’ll help with the issues.
Regards,
Jack Richardson
Dear Jack
Please find the requested as attached.
Thanks.
Hello,
We’re unable to connect to your FTP server. Could you please check provided credentials? Also give us username for wp-admin.
Regards,
Jack Richardson
Dear Jack
I am sorry to miss out the username. Please see attached.
I am able to FTP using FileZilla with the latest provided information. Please try and see if you are able to connect.
Thanks.
Hello,
Unfortunately we’re still unable to connect to your FTP server.
Regards,
Jack Richardson
Dear Jack,
May I know which FTP client are you using?
If not I will have to pass my cpanel account details to you.
Thanks.
Hello,
We use FileZilla client to connect to FTP.
Here is the error we’re getting:
421 Sorry, cleartext sessions are not accepted on this server.
Error: Could not connect to server
Regards,
Eva Kemp.
Dear Eva,
I have a provided the settings that allowed me to get connected. Please try them out.
https://www.dropbox.com/s/qmbdk4ufoh03g66/FileZilla%20Settings.jpg
Hello,
Thank you, I was able to connect to FTP.
I’ve added the code to custom.css file to fix the issue with the slider. You can check it in Appearance > Editor.
Also I’ve filled in Billing form on the Checkout page and have been redirected to Shipping Address form directly, not to the bottom of the page.
Please check once more. Also we recommend you to update Woocommerce plugin to the latest version.
Regards,
Eva Kemp.
Dear Eva,
I can see the select options button clearly now. Thanks but how can we position the price and select options button to be straight across? I would like the look to be constant.
The checkout problem is still not fixed. The page is still jumping to the bottom after I click continue in billing address.
Thank you.
Hello,
I’ve edited your checkout form in woocommerce/checkout/form-checkout.php file and added some code into the custom.css for “select options” button alignment. Please check it now!
Regards,
Jack Richardson
Dear Jack,
The checkout is working well. I would like to learn and understand where is the initial problem. Please share with me which line are the edited code?
The select option button are looking good but I noticed if the product is out of stock the read more button does not align with the rest of the select options button. Please see attached picture.
https://www.dropbox.com/s/uy9fj964bti8jee/Product%20Box%20Alignment.jpg
Thanks.
Hello,
We’ve added an anchor tag to the “Continue” button. (Anchor tags)
Also we’ve added new changes into custom.css. Is it works fine now?
Regards,
Jack Richardson
Dear Jack,
Buttons are all in the correct position. Thank you very much.
Another question. My first footer widget area have two hyperlink, after changing my background colour they become hard to read and when the cursor is over the link they are unreadable because they have the same colour as the background. What code allows me to change to the colours I preferred?
Many thanks.
Hello,
Please add this code into custom.css to change link color in footer:
.footer_container a {
color: white;
}
And this code to change color of hovered link:
.footer_container a:hover {
color: black;
}
Also don’t forget to replace “white” and “black” with your desired color.
Regards,
Jack Richardson
Dear Jack,
Everything is working well. Thank you very much for the support.
Hello,
You’re welcome!
Regards,
Jack Richardson
Dear Jack,
I found something wrong on the alignment problem. This time on the mobile and on the higher resolution laptop.
I have been using a laptop with 1366×768 resolution to do and view the website. But on another laptop with 1920×1080 resolution, the alignment will be displayed as attached.
https://www.dropbox.com/s/cjncqclchgk5m39/Alignment%201920×1080.jpg
While previously on the mobile, I did not encounter this alignment problem until we added in the new code at custom.css. Please see attached.
https://www.dropbox.com/s/6mo0w893r2pz3f8/Alignment%20Mobile.png
Kindly take a look at coding again.
Many thanks.
Hello,
I’ve added some code to custom.css file.
Please check your site now.
Regards,
Eva Kemp.
Dear Eva,
The mobile version is looking fine now but the 1920×1080 resolution still need to tweak a bit more. The text is align to the left and the cursor over the box is highlighted below the price. Please see attached for the difference.
https://www.dropbox.com/s/jsz0lrw8lv8k4i9/Alignment%201920×1080.png
https://www.dropbox.com/s/ij2xaivrv55ck96/1366×768.png
Thanks.
Hello,
I’ve made modifications in custom.css.
Please check if the site looks fine now.
Regards,
Eva Kemp.
Dear Eva,
Now on my laptop at 1366×768 resolution, I see the price alignment going wrong and with a lot of empty space below as attached. The alignment on the mobile is affected as well. Please see attached.
https://www.dropbox.com/s/b6ak2vuxc5kl85l/Alignment%201366×768.png
https://www.dropbox.com/s/6mo0w893r2pz3f8/Alignment%20Mobile.png
On the 1920×1080 laptop, if we use (left: 90px) the price alignment would be perfect but in doing so I will make the alignment even worst on my laptop.
Let me know if we can assign the alignment individually for different resolution. If not possible, we will have to use a common resolution as the benchmark.
Thanks.
Hello,
We’ve made some changes. Please check it again!
Regards,
Jack Richardson
Dear Jack,
Everything is looking nice now. Thank you very much.
One question. The revolution slider currently is outdated. Do you recommend to update?
Installed Version: 4.3.6
Latest Available Version: 4.5.01
Hello,
You’re welcome!
We’ll update the Revolution Slider to the latest version in the next theme update.
Regards,
Jack Richardson
Dear Jack,
Will I lose the custom.css and form-checkout.php due to the next theme update?
Thanks.
Hello,
You will not lose the custom.css after theme upgrading. But all other php files with changes we recommend to copy to Child theme directory.
Regards,
Jack Richardson
Dear Jack,
I tried creating a child theme a few days ago but after activating it the website take a longer time to load. So I decide to delete and use back the default theme. Any idea why?
By the way I noticed from the demo for IDStore, the home page has a featured products slider which I never have since day one after installing. Where can I find the setting to activate it?
Thank you.
Hello,
We have created child theme for you and measured the site loading speed with IDStore and IDStore child themes – results was the same.
You should mark at least four products as featured to display featured products slider.
Regards,
Jack Richardson
The issue related to '‘Product Box Alignment & Checkout Page Problem’' has been successfully resolved, and the topic is now closed for further responses