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Product carousel loading issue on some screen dimentions

This topic has 5 replies, 3 voices, and was last updated 9 months ago ago by Andrew Mitchell

Fareed Fares

Participant

May 3, 2024 at 02:32

So In home I added a product carousel but it looks strange in some screens
for example 14 inch on 100 or more is bad even tried this on 16 inch when zoomed it makes the same strange shape

also sometimes some of the product images load white in the carousel don’t know why

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#393790 Copied Theme version: 9.2.9

4 Answers

Rose Tyler

Support staff

May 3, 2024 at 08:24

Hello,

Thank you for reaching out to us with your concerns regarding the product carousel on your homepage. We understand that experiencing inconsistencies in display across different screen sizes and zoom levels can be frustrating, and we are here to help.

Regarding the issue with the carousel appearing strangely on 14-inch screens and larger, as well as when zoomed in on a 16-inch screen, it would be helpful if you could provide us with some screenshots of the issue. This will enable us to better understand the problem and offer a more precise solution.

As for the product images occasionally loading as white, this could be related to several factors including image file format, size, or even a temporary issue with the server or a 3rd-party plugin on your site. Ensuring that the images are optimized for web use and checking the server status might resolve this issue.

Please send us the requested screenshots at your earliest convenience, and let us know if there have been any recent changes to your website or if you have tried any specific troubleshooting steps already. We are committed to resolving these issues promptly.

Best Regards,
8Theme’s Team

#393820 Copied

Fareed Fares

Participant

May 3, 2024 at 12:04

you can check the attachments I added the same image of the page at 100% and 90% zoomed on a 14 inch website and named the good loading one good and the other one as bad

#393860 Copied

Rose Tyler

Support staff

May 3, 2024 at 12:47

Hello,

Please clear the cache and check now
https://prnt.sc/iaPFXmXcYhG- > https://prnt.sc/mUDX68fI7EDo

Best Regards,
8Theme’s Team

#393867 Copied

Andrew Mitchell

Support staff

May 25, 2024 at 15:32

Dear Fareed Fares,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#396640 Copied
Tagged: best selling themes, loading problems, product carousel issue, screen dimension problems, theme issues, woocommerce themes
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Product carousel loading issue on some screen dimentions

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