Product carousel randomly not showing some products category

Dear @Mario :),

We regret to learn that you are experiencing issues with your website.

Upon reviewing your website, we were unable to replicate the problems you reported. For your reference, here are the screenshots from our checks:
– [Screenshot 1](https://prnt.sc/toeUmxZK70AO)
– [Screenshot 2](https://prnt.sc/gIQlTM9rr3E1)

Could you kindly inform us which web browsers you are using to access your site? Additionally, we recommend trying to access your website in incognito or private browsing mode to see if the issue persists.

We look forward to your response to assist you further.

Best Regards,
The 8Theme Team

Dear @Mario :),

We hope this message finds you well.

Upon a detailed review of the source codes, we have observed that the WordPress core utilizes the following function to store various terms (such as categories and tags) into the cache system and it seems there were some conflicts between your cache plugin & server cache system:

wp_cache_add( $post->ID, $term_ids, $taxonomy . '_relationships' );

We kindly request your assistance to completely disable all caching mechanisms, including server and plugin caches, and to monitor the system for 2-3 days thereafter.

Thank you for your attention to this matter. We look forward to your cooperation.

Best regards,
The 8Theme Team.

Dear @Mario,

We hope this message finds you well.

Upon reviewing the issue, we have found that when we manually resave a product experiencing the category display problem, the product category is correctly shown after the update process, as demonstrated here: https://prnt.sc/A7EV4HxA7gQX. Based on our analysis, it seems that the products in question were imported rather than manually created on the current website. This issue may arise due to certain problems on WooCommerce’s side during the import process. We recommend resaving a few products manually to see if this resolves the issue.

Additionally, we observed that when we resave a product without a displayed category, another product that previously had the correct category may lose its category display. This leads us to believe there could be some limitations or another underlying issue related to product categories.

Given our findings, we kindly ask if you could test the issue using the default Storefront theme. If the problem persists with the default theme, it would indicate that the issue is related to WooCommerce plugin or server side rather than our theme. Could you please conduct some tests with the default theme to check if the product categories are displayed correctly?

If possible, we suggest deactivating all plugins except for WooCommerce and Elementor, and then testing the issue again. We would greatly appreciate it if you could provide us with feedback on the results.

Thank you for your cooperation, and we look forward to hearing from you.

Best regards,
Jack Richardson
8Theme’s Team

Dear Mario :),

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team