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Product carousel randomly not showing some products category

This topic has 9 replies, 4 voices, and was last updated 2 months ago ago by Andrew Mitchell

  • Avatar: yeb3ch
    Mario :)
    Participant
    October 6, 2024 at 05:58

    Hi,

    As described in the title, product carousel is <b>randomly</b> not showing some products category. Btw, I checked products settings of the category non-showing product but it’s setup correctly. So it’s totally random. Screenshot attached.

    Regards,
    Mario 🙂

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #417385 Copied
    8 Answers
    Avatar: yeb3ch
    Mario :)
    Participant
    October 6, 2024 at 06:14

    2. Also, product category and product tag is blank in some single product page. This is also happening randomly. Screenshot attached.

    Regards,
    Mario 🙂

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #417386 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    October 7, 2024 at 12:26

    Dear @Mario :),

    We regret to learn that you are experiencing issues with your website.

    Upon reviewing your website, we were unable to replicate the problems you reported. For your reference, here are the screenshots from our checks:
    – [Screenshot 1](https://prnt.sc/toeUmxZK70AO)
    – [Screenshot 2](https://prnt.sc/gIQlTM9rr3E1)

    Could you kindly inform us which web browsers you are using to access your site? Additionally, we recommend trying to access your website in incognito or private browsing mode to see if the issue persists.

    We look forward to your response to assist you further.

    Best Regards,
    The 8Theme Team

    #417576 Copied
    Avatar: yeb3ch
    Mario :)
    Participant
    October 7, 2024 at 13:23

    Hi Luca,

    Thank you for your response but maybe too much basic. I’ve been asking enough questions before to understand that I need to be in incognito, cache cleared etc.
    And I’ve of course tested on many browsers including Chrome, Safari, etc, on mobile, desktop, and tablet.

    Please at least scroll left-right on the masonry. You could also notice that there’s not only one masonry but many on the landing page.

    Let’s not waste both of our time.

    Thank you.
    Mario 🙂

    #417591 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    October 9, 2024 at 10:58

    Dear @Mario :),

    We hope this message finds you well.

    Upon a detailed review of the source codes, we have observed that the WordPress core utilizes the following function to store various terms (such as categories and tags) into the cache system and it seems there were some conflicts between your cache plugin & server cache system:

    
wp_cache_add( $post->ID, $term_ids, $taxonomy . '_relationships' );

    We kindly request your assistance to completely disable all caching mechanisms, including server and plugin caches, and to monitor the system for 2-3 days thereafter.

    Thank you for your attention to this matter. We look forward to your cooperation.

    Best regards,
    The 8Theme Team.

    #417958 Copied
    Avatar: yeb3ch
    Mario :)
    Participant
    October 12, 2024 at 07:00

    Hi Luca,

    I did as you said but the issue is still here.

    You can also check using the query /?anything
    The proof is here.

    Also, I’ve contacted the server support and they confirmed me that it’s not related to the cache plugin/server cache.

    Please make a further check.

    Regards,
    Mario 🙂

    #418365 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2024 at 07:31

    Dear @Mario,

    We hope this message finds you well.

    Upon reviewing the issue, we have found that when we manually resave a product experiencing the category display problem, the product category is correctly shown after the update process, as demonstrated here: https://prnt.sc/A7EV4HxA7gQX. Based on our analysis, it seems that the products in question were imported rather than manually created on the current website. This issue may arise due to certain problems on WooCommerce’s side during the import process. We recommend resaving a few products manually to see if this resolves the issue.

    Additionally, we observed that when we resave a product without a displayed category, another product that previously had the correct category may lose its category display. This leads us to believe there could be some limitations or another underlying issue related to product categories.

    Given our findings, we kindly ask if you could test the issue using the default Storefront theme. If the problem persists with the default theme, it would indicate that the issue is related to WooCommerce plugin or server side rather than our theme. Could you please conduct some tests with the default theme to check if the product categories are displayed correctly?

    If possible, we suggest deactivating all plugins except for WooCommerce and Elementor, and then testing the issue again. We would greatly appreciate it if you could provide us with feedback on the results.

    Thank you for your cooperation, and we look forward to hearing from you.

    Best regards,
    Jack Richardson
    8Theme’s Team

    #418487 Copied
    Avatar: yeb3ch
    Mario :)
    Participant
    October 22, 2024 at 16:22

    Hi Jack,

    After resaving, it displayed correctly.
    Thanks a lot.

    Regards,
    Mario 🙂

    #420013 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 22, 2024 at 16:23

    Dear Mario :),

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #420014 Copied

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The issue related to '‘Product carousel randomly not showing some products category’' has been successfully resolved, and the topic is now closed for further responses

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