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Product Carousel showing only one product in one slide

This topic has 12 replies, 5 voices, and was last updated 2 months, 2 weeks ago ago by Rose Tyler

Pushparaj

Participant

December 21, 2024 at 13:24

Hi,
I want to show multiple products in one swipe on homepage. But, it is showing only one product in the carousel. I tried to change the config as well. Could you please check the issue?

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11 Answers

Tony Rodriguez

Support staff

December 21, 2024 at 14:19

Hello, @Pushparaj,

Thank you so much for purchasing our theme and contacting our support center.

We understand that you would like to display multiple products in one swipe on the homepage carousel, but currently, it is showing only one product. We appreciate you taking the time to adjust the configuration on your end. However, we would be happy to assist you further in resolving this issue.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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Pushparaj

Participant

December 22, 2024 at 08:35

Hi,
I am still facing the issue even after deactivating other plugins. Please debug the issue

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Tony Rodriguez

Support staff

December 23, 2024 at 06:49

Hello, @Pushparaj,

Sorry for the delay in responding, as it was due to the weekend.

We are currently unable to access the backend of your website. For your reference, we have included an image in the private content area.

1/ To assist you further, we kindly request that you deactivate all third-party plugins and inform us once this has been completed. This will allow us to investigate the issue and provide the necessary support.

2/ Please turn OFF the debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/

Thank you for your cooperation. Should you have any questions or require additional clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Pushparaj

Participant

December 24, 2024 at 03:25

Hi,
I have disabled all third party plugins and debug mode. Please investiagate the issue.

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Pushparaj

Participant

December 24, 2024 at 06:06

Also, my site is completely disoriented now. Could you please check the issue?

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Luca Rossi

Support staff

December 24, 2024 at 08:52

Dear Pushparaj,

We hope this message finds you well.

We have noticed that currently, four products are being displayed per slide, as shown in the screenshot below:
https://prnt.sc/9vcwRDagi9y-

Could you kindly confirm if the issue has been resolved?

Looking forward to your response.

Best regards,
The 8Theme Team

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Pushparaj

Participant

December 24, 2024 at 16:15

Hi,
I am seeing only one product in one slide. Pls check attached screenshot.

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Andrew Mitchell

Support staff

December 24, 2024 at 16:54

Hello, Pushparaj,

We hope this message finds you well.

We would like to bring to your attention an unusual issue occurring on your website. Upon the first visit, everything appears to function normally. However, when attempting to refresh the page, certain problems arise. We have provided further details in the private content section for your review.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

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Luca Rossi

Support staff

December 24, 2024 at 16:54

Dear Pushparaj,

It seems there might be a caching issue affecting the system. Could you kindly assist by purging all cache systems and temporarily disabling them? Once this is done, please check the issue again.

Your support in resolving this matter would be greatly appreciated.

Thank you in advance for your help.

Best regards,
8Theme Team

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Pushparaj

Participant

December 24, 2024 at 20:55

Hi,
I am still facing the issue. Pls fix this issue

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Rose Tyler

Support staff

December 25, 2024 at 16:01

Hello, @Pushparaj,

Private Content

Best Regards,
The 8Theme Team

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