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Product Categories List not responsive in mobile view – overlapping content?

This topic has 6 replies, 2 voices, and was last updated 7 years, 3 months ago ago by Olga Barlow

laurena86

Participant

July 27, 2017 at 11:02

Hello

I have just launched our new website, and on this page: https://www.cherryred.co.uk/labels – I am using 8theme Product Categories List shortcode in visual composer.

I’ve realised however, that when you look on a mobile, the grid layout is not responsive. Everything overlaps, including images and text of the categories running off the edge.

Ideally I wanted 5 columns on a desktop, and then the columns to scale down to 1 for a mobile, just like the shop products grid does?

Are you able to help in anyway? The site is live so I’d appreciate a quick response if possible!

Many thanks
Lauren

#168852 Copied Theme version: 3.16.2 WooCommerce version: 4.8

5 Answers

Olga Barlow

Support staff

July 29, 2017 at 10:56

Hello,

Could you provide me temporary admin panel access to check the settings of the element that you used there?

Regards

#168971 Copied

laurena86

Participant

August 1, 2017 at 12:02

Hi there, sure, logins included in the hidden section. Many thanks for your help with this.

I’ve also found another issue. When I have the Woocommerce Dynamic Pricing & Discounts plugin enabled, the cart and on-hover min cart in the header get messed up / show as blank. As soon as I disable it, it shows the products and cart fine again.

Would you be able to take a look and see if it is something in the theme code that is causing a glitch with it?

Many thanks!
Lauren

Please, contact administrator
for this information.

#169160 Copied

Olga Barlow

Support staff

August 1, 2017 at 15:42

Hello,

1) I have fixed by custom CSS. We’ll also improve it in next theme update.
2) I don’t see the problem when parent theme is enabled http://prntscr.com/g30gu6 and http://prntscr.com/g30h7c . Check the code that you used in the child theme to find out what causes your issue and makes mini cart blank.

Regards

#169196 Copied

laurena86

Participant

August 8, 2017 at 13:00

Hi Olga

I had our developer look at the child theme code and fix the mini cart issue.

However since that, another issue has occurred. It seems that there is some conflict with the Woocommerce Order XML Export Suite:

https://woocommerce.com/products/customerorder-xml-export-suite/

Up until this, our orders have always exported automatically every 5 mins to FTP so that they can be picked up by our fulfilment company. Since this, orders are exporting but sitting in a queue and not automatically going to FTP. I have tested all the FTP connections with the plugin and it is fine – it also works if I do it manually.

Any idea what can be causing this? I have spoken to Woocommerce support and they have suggested a conflict with the theme.

Many thanks
Lauren

#169607 Copied

Olga Barlow

Support staff

August 9, 2017 at 08:32

Hello,

Have you checked if export works fine when Storefront theme (official WC theme) is enabled?

Regards

#169687 Copied
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