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“Product Categories Lists” not working + image size of categories

This topic has 7 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Massimo

Participant

June 16, 2023 at 21:21

Dear support, I want to advise that the “Product Categories Lists” element at https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/# does not work.
The elements for products lists (https://xstore.8theme.com/elementor/demos/minimal-fashion02/product-categories-element/ ) contains images 64×64 that appear huge in these list. How can shrink properly this lists of products?

Thank you and kind regards,
Massimo

Please, contact administrator
for this information.

#359596 Copied Theme version: 9.1.5

6 Answers

Massimo

Participant

June 16, 2023 at 22:06

Hi, also Google Map does not work.

#359597 Copied

Tony Rodriguez

Support staff

June 17, 2023 at 08:56

Hello @Massimo,

Thank you for purchasing our theme and for reaching out to our support center.

1. We have tested the product categories list element on our test site and it is functioning properly. For your reference, please watch this video: https://www.veed.io/view/ecb7751e-b176-4c0e-bd56-873c821fec8c?sharingWidget=true&panel=share

If on your site it does not work correctly then we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

2. If you would like to modify the size of the product images in the product list element, please edit the page with Elementor > Edit Product List Element > Content > Products. There, you can adjust the image size to your desired specifications and save the changes.

For further guidance, please refer to the video tutorial at the following link: https://streamable.com/otrer0

3. Google Map does not work.

We kindly request that you provide us with a detailed description of your issue, as well as a screenshot and the URL of the page on which you are experiencing the issue. This will enable us to investigate and provide you with the necessary assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#359612 Copied

Massimo

Participant

June 18, 2023 at 08:40

Dear support,
thank you for your kind and prompt support.
I would like to modify the size of the PRODUCT CATEGORY LIST and not Product list element. The categories have images of 64×64 px and appear rendered 300×300 pixels.

For Google Map: go to https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/# , identify the icon google Map and click on it. I cannot click on it, so I do not know how to copy with LIVE COPY.

Thanks,
Massimo

#359647 Copied

Rose Tyler

Support staff

June 18, 2023 at 09:35

Hello, Massimo,

Thank you for contacting us and for using XStore.

Some blocks on this page https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/ – https://gyazo.com/f3ebdd038f2472b198f3f1d449bf1e93 doesn’t have hover effect and page with examples, it means elements exist but we did not create pages for them yet.
Edit your page > add elements > find and add an element, for example https://prnt.sc/IT5EDfCUOvK1

About Product Categories Lists, image size can be selected here – https://prnt.sc/m9jCWrEZjmIt
Please provide URL of the page from your site where this element is used, so we can better understand your request.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#359653 Copied

Massimo

Participant

June 18, 2023 at 18:16

site provided in chat. The images of the categories are icons 64×64. From the dropdown menu you indicate I can select 3 sizes, but noone gives me 64×64 image in rendering.

thanks for the explanation with the theme gadget!
Massimo

Please contact administrator
for this information.

#359690 Copied
Rose Tyler

Support staff

June 19, 2023 at 07:42
Hello, Massimo,

Thank you for your response.

Please try to add the next code in the Custom CSS area for the element https://prnt.sc/MJLPl-5AI0P2

selector .category-image-circle>a { padding-top: 64px; width: 64px; margin: auto; }

Best Regards,
8Theme’s Team
#359701 Copied
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