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Product Categories Not Displaying Correctly

This topic has 8 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

  • Avatar: Nhingi
    BTSO
    Participant
    February 5, 2021 at 09:57

    Good day,

    The WooCommerce Product Categories are not displaying correctly on my site.

    #272508 Copied Theme version: 6.3.2 WooCommerce version: 4.9.2
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2021 at 11:20

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    #272859 Copied
    Avatar: Nhingi
    BTSO
    Participant
    February 10, 2021 at 09:46

    I have shared the requested access in the private content area.

    Please contact administrator
    for this information.
    #273388 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 11, 2021 at 09:29

    Hello,

    Do you have limits for connections from other countries? Can’t check your site without CDN. Could you, please, add IP of our expert (95.158.49.92) to whitelist to allow login to WP Dashboard and connect to your FTP?

    Regards

    #273594 Copied
    Avatar: Nhingi
    BTSO
    Participant
    February 11, 2021 at 15:55

    Done. Please see the reply from my host in the private content.

    Please contact administrator
    for this information.
    #273678 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 11, 2021 at 17:28

    Hello,

    Did you make any changes to theme files? We uploaded original files and product categories look ok.

    Regards

    #273693 Copied
    Avatar: Nhingi
    BTSO
    Participant
    February 12, 2021 at 12:02

    All sorted. Thanks!

    #273829 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 12, 2021 at 22:51

    Hello,

    You are welcome.

    Regards

    #273948 Copied
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