Return to previous page

Product Categories not working on mobile

This topic has 6 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Rose Tyler

finleydesign

Participant

October 13, 2020 at 18:02

Firstly please don’t use an emulator, it only shows the problem when you are on an actual mobile, tested on iphone.

When clicking on Menu > Shop > Then click any category

You either get 1 result or no results

Please, contact administrator
for this information.

#254978 Copied Theme version: 7

5 Answers

Rose Tyler

Support staff

October 14, 2020 at 08:50

Hello,

Could you, please, provide a video of the problem?

Regards

#255018 Copied

finleydesign

Participant

October 14, 2020 at 09:07

Not the most helpful response, you only had to do what I noted in the ticket, if you go on a mobile device and select any category, no products are shown

How do i upload a video?

#255024 Copied

Rose Tyler

Support staff

October 14, 2020 at 09:17

Hello,

I’ve passed your question to our technicians team, and I will let you know once get an answer.
Provide temporary FTP access also.
A video file can be uploaded here – https://dropmefiles.com/ , provide URL of it into the Private Content area.

Regards

#255031 Copied

finleydesign

Participant

October 14, 2020 at 13:27

FTP in details and video in private

Please contact administrator
for this information.

#255075 Copied

Rose Tyler

Support staff

October 15, 2020 at 08:11

Hello,

As we can see, it is independent of the device, and products are shown when we log in to your site (using credentials from the private content area).
Do you use CDN or server cache? Maybe one of your plugins restrict the visibility of products based on user role? Please check your plugins.

Regards

#255134 Copied
Viewing 6 results - 1 through 6 (of 6 total)