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Product category issues……………………………………………….

This topic has 6 replies, 4 voices, and was last updated 5 months ago ago by Rose Tyler

Lani

Participant

November 21, 2023 at 16:09

category issues

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#374328 Copied Theme version: 15780546

5 Answers

Tony Rodriguez

Support staff

November 22, 2023 at 06:05

Hello, @Lani,

I hope this message finds you well.

1. Upon reviewing the behavior you’ve encountered on your website, we have determined that it is not a technical issue but rather a result of the current settings configured on your site. Our team has conducted an examination and found that while using the Elementor page builder to edit your homepage, the “Ajax Product Tabs” element was set to display products from a specific category. This configuration is illustrated in the following screenshot for your reference: https://pasteboard.co/ECtLd1QIkRxx.png Consequently, the element will only showcase products from the designated category.

Should you wish to alter the products displayed within this category, you may do so by editing the individual product settings. For guidance on this process, please consult the screenshot provided here: https://pasteboard.co/D7B2LBDb4ryE.png

2. Regarding the button element you mentioned, it is currently linked to a static URL. This link does not change dynamically and can be modified by editing the button element directly, as depicted in this screenshot: https://pasteboard.co/bigKheOWpYx6.png

We trust this explanation clarifies the functionality in question. If you require further assistance or have any additional queries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

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Lani

Participant

November 22, 2023 at 10:12

layout

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for this information.

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Tony Rodriguez

Support staff

November 22, 2023 at 14:11

Hello, @Lani,

1. We apologize for any inconvenience caused. We kindly request that you review the screenshot provided at the following link, ensuring that there is no period at the end of the URL: https://pasteboard.co/ZS3hYkodKEfF.png

2. Additionally, please take a moment to examine another screenshot, once again making sure there is no period at the end of the URL: https://pasteboard.co/mbF4FNvcV0DD.png

Best regards,
The 8Theme Team

#374419 Copied

Shakir Hussain

Participant

July 18, 2024 at 10:48

Hi, I imported the demo, and since that time the Product Category is behaving odd. It was showing just one image, and the image is too large, even i changed the image, but the issue is persist. Can you please help me? I’m also attaching the SS.

Just for demonstration purpose, i zoomed out my chrome page to 33%

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Rose Tyler

Support staff

July 18, 2024 at 11:10

Hello Shakir Hussain,

Thank you for contacting us and for using XStore.

We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

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Tagged: category troubleshooting, product category issues, woocommerce product categories, woocommerce solutions, woocommerce themes, wordpress ecommerce, wordpress shop themes
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