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Product compare and custom font not working

This topic has 13 replies, 2 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

mhoneycutt@alcoelectronics.com

Participant

October 19, 2018 at 19:09

I’m experiencing two issues. The first is the custom font, myriad pro regular, that I have uploaded does not work when selected in any of the sections. Instead, it defaults to serif. Right now I have it set as Aerial to make it look better.

Additionally, the compare products option does not work. It just loads a white screen once clicked.

I am enclosing login credentials should you need to log in and check it out. Thanks for your help in advance.

Please, contact administrator
for this information.

#201372 Copied Theme version: 5.1 Child WooCommerce version: 3.4.7

12 Answers

Rose Tyler

Support staff

October 22, 2018 at 07:14

Hello,

Sorry for the delay due to the weekends.
Unfortunately, I can’t log in. Please check credentials and provide correct access.
Have you tried to disable all 3rd party plugins?

Regards

#201399 Copied

mhoneycutt@alcoelectronics.com

Participant

October 22, 2018 at 16:31

Hey Rose,

I have tried disabling the plugins and nothing changed.

credentials in private content.

Please, contact administrator
for this information.

#201462 Copied

Rose Tyler

Support staff

October 23, 2018 at 07:05

Hello,

1) I do not see the problem with the font http://prntscr.com/l9aekk > http://prntscr.com/l9aemn
2) Please provide us with FTP access (hostname, username, password, port).

Regards

#201497 Copied

mhoneycutt@alcoelectronics.com

Participant

October 23, 2018 at 15:32

Ok- FTP info included in private section.

Please, contact administrator
for this information.

#201550 Copied

mhoneycutt@alcoelectronics.com

Participant

October 23, 2018 at 15:34

Additionally, I wanted to thank you for looking at the font, but it seems woocommerce still is not taking to the font.

#201551 Copied

Rose Tyler

Support staff

October 23, 2018 at 15:50

1) I do not find our theme https://prnt.sc/l9hs8l
Please add this code in Theme Options > Custom css:
body.et-compare {display: block;}
as a temporary solution, you will be able to delete the code after next theme update.
2) Please select the uploaded custom fond in Theme Options > Typography > Content and menus.

Regards

#201552 Copied

mhoneycutt@alcoelectronics.com

Participant

October 23, 2018 at 15:56

Sorry, see updated staging name. Everything else is the same.

Please, contact administrator
for this information.

#201553 Copied

Rose Tyler

Support staff

October 24, 2018 at 07:11

Unfortunately, I can’t connect.
Please add this code in Theme Options > Custom css:
body.et-compare {display: block;}
to solve the problem with Compare.
It is a temporary solution, you will be able to delete the code after next theme update.

Regards

#201570 Copied

mhoneycutt@alcoelectronics.com

Participant

October 24, 2018 at 15:06

While that fixed the compare issue it adds something to the header.

https://imgur.com/a/ytgC2Jv

#201625 Copied

Rose Tyler

Support staff

October 24, 2018 at 15:10

Dear,

The previous custom css code doesn’t affect the content of widgets areas.
Please Go to Appearance > Widgets and check content of Left side top bar area
https://youtu.be/4SfPPuwPCVI

Regards

#201626 Copied

mhoneycutt@alcoelectronics.com

Participant

October 25, 2018 at 20:59

thank you. I’ve noticed now when I click on a swatch on the following page (http://avitadirect.staging.wpengine.com/product/liber/) the variation image is cropped and not full size.

#201723 Copied

Rose Tyler

Support staff

October 26, 2018 at 08:09

Hello,

Please update the theme to latest version (5.1.1).

Regards

#201743 Copied
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