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Product Descriptions Incorrect & Won’t Update

This topic has 3 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Ffoot

Ffoot

Participant

August 31, 2022 at 07:15

Hi,

Most of the listings on my website were created from a duplicated product so speed. From there I changed the individual product details as required.

However, I have noticed the product description in the front end is still the one from the initial duplicated product, and not the one in the editor. No matter what I do, the listing in the front end continues to show the wrong product description.

Can you please help.

Thanks.

Please, contact administrator
for this information.

#332828 Copied Theme version: 8.3.1 WooCommerce version: 6.8.2

2 Answers

Awais Ahmed

Participant

August 31, 2022 at 08:54

Hello, @Ffoot,

The issue you are facing is because those products had been created using the page builder and now you are trying to change the description from the classic editor of WordPress which does not work.

You have to Install the Plugin page builder on your site that you used for the products and then allow the products to be edited with that particular page builder like showing below:

https://postimg.cc/PN4TNpXn
https://postimg.cc/zHRC2ZXn

After that again go to Wp-Dashboard >> Products and edit the product using the page builder, change the description with the page builder, save changes and check back to your site after clearing the browser cache.

If the issue will persist then please share your site WP Admin URL and Credentials with me in the private content area of this topic, so that I’ll check it for you on your site and help you out.

Regards 8Themes Team.

#332834 Copied

Ffoot

Participant

August 31, 2022 at 09:09

Thank you. That’s the issue resolved.

#332836 Copied
Tagged: incorrect descriptions, product descriptions, product updates, seo friendly, won't update, woocommerce, wordpress templates
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Product Descriptions Incorrect & Won’t Update

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