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Product detail page_broken layout after plugin updates

This topic has 6 replies, 3 voices, and was last updated 3 months, 4 weeks ago ago by Andrew Mitchell

BSM

Participant

July 18, 2024 at 12:28

The product gallery got broken, I imagine after we updated some plugins, but not sure. Or maybe just a cache issue?

There main image has disappeard.. the gallery is now on the top (it was at the bottom of the expended image).

Please, contact administrator
for this information.

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support staff only.

#405596 Copied Theme version: 1.0

5 Answers

Rose Tyler

Support staff

July 18, 2024 at 12:30

Hello BSM,

Thank you for contacting us and for using XStore.

We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#405600 Copied

BSM

Participant

July 19, 2024 at 05:53

Good morning,
Could you kindly help with the above? I’m not that much of an expert and i’m honestly afraid to make a mistake that I cannot fix.

I will link here the credentials

Please contact administrator
for this information.

#405727 Copied

BSM

Participant

July 19, 2024 at 05:54

to login

Please contact administrator
for this information.

#405728 Copied

Rose Tyler

Support staff

July 19, 2024 at 07:11

Hello BSM,

We’ve applied patches for you. Please clear cache and check single product page now.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#405747 Copied

Andrew Mitchell

Support staff

July 22, 2024 at 05:48

Dear BSM,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#406223 Copied
Tagged: best selling themes, broken layout solutions, plugin updates, product detail page, woocommerce themes, wordpress ecommerce
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Product detail page_broken layout after plugin updates

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