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Product display photo and zooming not working properly

This topic has 21 replies, 4 voices, and was last updated 9 years, 1 months ago ago by Brian Johnson

rgocer

Participant

November 21, 2015 at 15:09

Hi, i checked my website http://www.zante.com.tr, when viewing a product in the single product display page, the photo is showing as original, overlapping the product description and zooming no longer works, please help. Thanks!

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20 Answers

Eva Kemp

Support staff

November 21, 2015 at 18:22

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#100683 Copied

rgocer

Participant

November 21, 2015 at 22:13

Thanks Eva

Please, contact administrator
for this information.

#100705 Copied

Jack Richardson

Support staff

November 23, 2015 at 09:18

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#100781 Copied

rgocer

Participant

November 23, 2015 at 22:45

URGENT HELP NEEDED AFTER WOOCOMMERCE UPDATE: hi I have updated but please help me, my website now looks all broken, when clicking on a product, everything looks not like before, like a normal shopping website….please help!

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Eva Kemp

Support staff

November 24, 2015 at 08:50

Hello,

As I see you haven’t updated the theme yet.
Please update it to 3.3 version.
Create a back up before update.

Regards,
Eva Kemp.

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rgocer

Participant

November 24, 2015 at 10:23

Hi Eva, where exactly do I go to update the theme please? As it only shows options for all other themes…thanks

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Jack Richardson

Support staff

November 24, 2015 at 10:37

Hello,

You can download theme on ThemeForest site:
http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246

Log in to your account.

Then update the theme via FTP as we described in the previous post.

Thank you.

Best regards,
Jack Richardson.

#101026 Copied

rgocer

Participant

November 24, 2015 at 14:37

Hi there, could you please let me know if I have done the Blanco update correctly? thanks, my website seems to go back to normal…

#101084 Copied

rgocer

Participant

November 24, 2015 at 14:44

I spotted still the same original problem, photos are showing too large, when before Blanco used to show them all the same smaller size,(on single product page) before rolling over to zoom…can you fix that please?

http://www.zante.com.tr/shop/koleksiyon/kisa-abiye/e014-3/

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Eva Kemp

Support staff

November 24, 2015 at 15:38

Hello,

As I see Blanco version is still 2.9.2:
http://storage1.static.itmages.com/i/15/1124/h_1448375856_2430747_dd8a24420f.png

Please provide us with FTP credentials and we’ll update the theme for you.
Confirm you have a back up before we proceed.

Thank you.

Regards,
Eva Kemp.

#101095 Copied

rgocer

Participant

November 24, 2015 at 17:37

Oh thanks that would be great, i copied the blanco current theme folder on a separate folder as a back up, I am confused which folder really contains my websites info…

Please, contact administrator
for this information.

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Eva Kemp

Support staff

November 24, 2015 at 19:50

Hello,

I’ve updated the theme.
Please check single product page now.

Regards,
Eva Kemp.

#101157 Copied

rgocer

Participant

November 24, 2015 at 19:55

HI EVA LOOKS GREAT, BUT PLEASE LET ME KNOW WHICH FOLDER OR FILES FROM THE OLD VERSION (BACK UP) SHOULD I REPLACE, TO PUT MY LANDING PAGE BACK TO WHAT IT WAS, AND ALSO FIX THE FOOTER LINKS ETC…THANKS

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rgocer

Participant

November 24, 2015 at 20:02

Eva, no worries, I think I fix it, I passed the old images folder and front page and footer files, to override, so it looks now like before.

#101162 Copied

rgocer

Participant

November 24, 2015 at 20:04

Another question please, how can I change on the RSS link option to an instagram logo…I tried long time ago and it didn’t work. For the Landing page.

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Eva Kemp

Support staff

November 24, 2015 at 21:01

Hello,

Please show a page where you have RSS link.

Thank you.

Regards,
Eva Kemp.

#101177 Copied

rgocer

Participant

November 24, 2015 at 22:18

Hi, is in the landing page on the prefooter, http://www.zante.com.tr/ , the facebook and Twitter appears, but not the RSS, (or instagram)…

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Eva Kemp

Support staff

November 24, 2015 at 23:35
Hello,

I’ve edited the code in footer.php file to this:
```
<?php
                        $facebook_url = etheme_get_option('facebook_url');
                        $twitter_url = etheme_get_option('twitter_url');
                        $rss_url = etheme_get_option('rss_url');
                                         
                        if($facebook_url || $twitter_url || $rss_url):
                    ?>
                    <div class="follow-us">
                        <h5><?php _e('Takip Edin:', ETHEME_DOMAIN); ?> </h5>
                        <?php if($facebook_url): ?><a href="<?php echo $facebook_url; ?>"><img alt="" src="<?php echo get_template_directory_uri(); ?>/images/assets/facebook.png" /></a><?php endif; ?>
                       <?php if($twitter_url): ?><a href="<?php echo $twitter_url; ?>"><img alt="" src="<?php echo get_template_directory_uri(); ?>/images/assets/twitter.png" /></a><?php endif; ?>
                        <?php if($rss_url): ?><a href="<?php echo $rss_url; ?>"><img alt="" src="<?php echo get_template_directory_uri(); ?>/images/assets/instagram.png" /></a><?php endif; ?>
```
Please check prefooter now.

Regards,
Eva Kemp.
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rgocer

Participant

November 25, 2015 at 08:18

Thank you!
Looks pérfect!

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Brian Johnson

Member

November 25, 2015 at 08:49

Hello,

You are always welcome!
Please be free to contact us in case any further assistance is needed.

Regards
Brian Johnson

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Product display photo and zooming not working properly

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