Return to previous page

Product edit content is gone & buttons are not clickable on mobile view

This topic has 5 replies, 4 voices, and was last updated 6 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: Stathis Gazkas
    Stathis Gazkas
    Participant
    September 8, 2024 at 15:28

    Hello we have 2 major issues here.

    1. We cannot edit anything on the product since there is no content or even tabs. (screenshot 1)
    2. In mobile view the store pages seem to not allow us to click on some buttons or content but if we scroll more then it allows us. Its like there is an invisible overlay that is on top of the pages. (screenshots 2 & 3)

    I will provide the credentials in the private area. Thanks in advance.

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #413564 Copied Theme version: 9.4.1
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 15:51

    Hello, Stathis Gazkas,

    Thank you for reaching out and bringing these issues to our attention.

    1/ Please try to disable all third-party plugins that are not included with XStore
    (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

    2/ Please provide the URL of page from your screenshots.

    Best Regards,
    8Theme’s Team

    #413567 Copied
    Avatar: Stathis Gazkas
    Stathis Gazkas
    Participant
    September 8, 2024 at 15:52

    It is on all pages but the one i sent you was from the homepage.
    staging.lullabyscent.gr

    #413569 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 9, 2024 at 09:38

    Hello @Stathis Gazkas
    The issue was caused by the popup of your cookies that overlaped the content and locked the content under invisible popup to be clicked. We added the next custom CSS -> https://prnt.sc/N05egR-GrksF, so please, clear the caches and check now.
    Kind regards, Jack Richardson

    #413629 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 11, 2024 at 09:48

    Dear Stathis Gazkas,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #413928 Copied

  • Tagged: , , , , , ,

  • Viewing 5 results - 1 through 5 (of 5 total)

The issue related to '‘Product edit content is gone & buttons are not clickable on mobile view’' has been successfully resolved, and the topic is now closed for further responses

Support Forum Activity

Helpful Topics

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder
Photographer – WordPress WooCommerce Theme
lazy-placeholder
Electron Store 01 – WordPress WooCommerce Theme
lazy-placeholder
Marseille 03 – WordPress WooCommerce Theme
lazy-placeholder
Mobile Store – WordPress WooCommerce Theme
lazy-placeholder
Luxury Jewelry Store – WordPress WooCommerce Theme
lazy-placeholder
Baby Shop – WordPress WooCommerce Theme
lazy-placeholder
NFT Crypto Marketplace – WordPress WooCommerce Theme
lazy-placeholder
Zoo Shop – WooCommerce Theme
lazy-placeholder
Organic Cosmetics Store – WordPress WooCommerce Theme
lazy-placeholder
Business 02 – WordPress WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.