Return to previous page

Product edit content is gone & buttons are not clickable on mobile view

This topic has 5 replies, 4 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

Stathis Gazkas

Participant

September 8, 2024 at 15:28

Hello we have 2 major issues here.

1. We cannot edit anything on the product since there is no content or even tabs. (screenshot 1)
2. In mobile view the store pages seem to not allow us to click on some buttons or content but if we scroll more then it allows us. Its like there is an invisible overlay that is on top of the pages. (screenshots 2 & 3)

I will provide the credentials in the private area. Thanks in advance.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#413564 Copied Theme version: 9.4.1

4 Answers

Rose Tyler

Support staff

September 8, 2024 at 15:51

Hello, Stathis Gazkas,

Thank you for reaching out and bringing these issues to our attention.

1/ Please try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

2/ Please provide the URL of page from your screenshots.

Best Regards,
8Theme’s Team

#413567 Copied

Stathis Gazkas

Participant

September 8, 2024 at 15:52

It is on all pages but the one i sent you was from the homepage.
staging.lullabyscent.gr

#413569 Copied

Jack Richardson

Support staff

September 9, 2024 at 09:38

Hello @Stathis Gazkas
The issue was caused by the popup of your cookies that overlaped the content and locked the content under invisible popup to be clicked. We added the next custom CSS -> https://prnt.sc/N05egR-GrksF, so please, clear the caches and check now.
Kind regards, Jack Richardson

#413629 Copied

Andrew Mitchell

Support staff

September 11, 2024 at 09:48

Dear Stathis Gazkas,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#413928 Copied
Tagged: mobile view problems, product edit content issues, unresponsive buttons on mobile, woocommerce mobile errors, woocommerce wordpress themes, wordpress ecommerce troubleshooting, wordpress theme fixes
Viewing 5 results - 1 through 5 (of 5 total)

The issue related to '‘Product edit content is gone & buttons are not clickable on mobile view’' has been successfully resolved, and the topic is now closed for further responses

Product edit content is gone & buttons are not clickable on mobile view

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection