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Product filters are working but they are flickering

This topic has 8 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

Topis

Participant

August 13, 2022 at 12:22

Hello!
When I try to manipulate with filters “Active product filters” and “Applay all filters” are gone. Which is ok I guess because I didn’t chose any of the filters yet. When I chose filters “Applay all filters” comes by finnaly. When I click on it also “Active product filters” appears, but when I scroll it dissapears. Iam also adding pucture.

https://ibb.co/rQfZQ0c

Thanks for help,
TIlen

#331718 Copied Theme version: 8.3

7 Answers

Topis

Participant

August 13, 2022 at 12:23

#331719 Copied

Rose Tyler

Support staff

August 14, 2022 at 08:44

Hello,

Please check how it works on our demo – https://xstore.8theme.com/elementor/product-category/all/
If on your site it works in a different way, record a video for a better understanding of the problem and the desired result.

Regards

#331736 Copied

Topis

Participant

August 15, 2022 at 09:21

Hello,
no it doesn’t work like it should.
Video: https://www.komelt.dev/clipboard/clip1.mp4

When I scroll down and then I scroll up, the filters are gone.

Best regards,
Tilen Komel

#331794 Copied

Rose Tyler

Support staff

August 16, 2022 at 07:12

Hello,

Thanks for the reply.
Please provide temporary wp-admin and FTP access. Then I will ask our dev team to check what can be done to help you.

wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#331827 Copied

Topis

Participant

August 18, 2022 at 17:38

Hello,
thanks for the replay.

wp-admin and FTP access are in private content area.

Regards

Please contact administrator
for this information.

#332055 Copied

Rose Tyler

Support staff

August 18, 2022 at 19:26

Hello,

I’ve passed this topic to one of our developers, and I will let you know once get an answer. Please be patient and do not change access.
Thanks in advance.

Regards

#332064 Copied

Rose Tyler

Support staff

September 5, 2022 at 19:11

Hello,

Fixed. Clear cache and check.
The fix will be included in the next update also.

Regards

#333306 Copied
Tagged: fixing, flickering, product-filters, templates, woocommerce, wordpress
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