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Product first image not show - by Fardin

This topic has 5 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Andrew Mitchell

Fardin

Participant

May 13, 2024 at 08:35

The home page in the first image does not show

Files is visible for topic creator and
support staff only.

#394901 Copied Theme version: 9.3.9

4 Answers

Tony Rodriguez

Support staff

May 13, 2024 at 09:07

Hello, @Fardin,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#394912 Copied

Fardin

Participant

May 13, 2024 at 10:57

You have given me the above changes but not a problem solved.

Please contact administrator
for this information.

#394926 Copied

Tony Rodriguez

Support staff

May 13, 2024 at 11:48

Hello, @Fardin,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache and then revisit your site.

As part of the resolution process, we have deactivated the W3 Total Cache plugin on your site. This action has addressed the problem effectively.

For your reference, we have uploaded an image in the private content area which illustrates the changes made.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#394937 Copied

Andrew Mitchell

Support staff

May 13, 2024 at 13:29

Dear Fardin,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#394964 Copied
Tagged: first image not showing, fix woocommerce image, product image solutions, woocommerce image issues, woocommerce themes, wordpress product image, wordpress theme troubleshooting
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