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Product gallery and variation gallery image issues

This topic has 11 replies, 4 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: sadia
    sadia
    Participant
    July 30, 2024 at 22:49

    I am having 2 issues

    1- Gallery image slider buttons do not work and thumbnail images are overflowing

    2- I have color and size in each product and I want to show only the featured image and gallery image for that variation only

    I followed this post to understand but I had no luck. Kindly guide me to the best possible solution

    https://www.8theme.com/topic/variation-gallery-issue-main-product-image-always-appears-with-all-variations-ruining-aesthetic/

    Please, contact administrator
    for this information.
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    #407964 Copied Theme version: 9.3.13
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 31, 2024 at 09:07

    Hello Sadia,

    Thank you for reaching out to us with your concerns.

    Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Clear cache and check the result.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #408033 Copied
    Avatar: sadia
    sadia
    Participant
    July 31, 2024 at 13:26

    I have updated the plugins and theme after activation of the license and still have an issue

    Browse this product Color black, size 52 and see how gallery images re messed up

    https://ayahlondon.techclouds.online/product/cuffed-sleeves-open-abaya-set/

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    support staff only.
    #408110 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 31, 2024 at 14:25

    Hello Sadia,

    We recommend that you disable all third-party plugins that are not included with XStore
    (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

    If this doesn’t help, please provide us with FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #408119 Copied
    Avatar: sadia
    sadia
    Participant
    July 31, 2024 at 19:51

    I just did it only 5 plugins were active and still issue is presistant.

    Elementor
    Pro elements
    Woocommerce
    Xstore core
    Woo variation gallery

    I am sharing FTP access kindly resolve this issue as soon asap no more delay

    Ref product https://ayahlondon.techclouds.online/product/abbaya-2/?nocache

    When you select any size or color gallery breaks

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    #408179 Copied
    Avatar: sadia
    sadia
    Participant
    July 31, 2024 at 23:41

    Latest update

    I have fixed half of the issue as I was using an external plugin for the variation gallery now switched to the default Xstore gallery by turning it on from the theme settings

    Now the issue is variation gallery image flickers for nanosecond when I choose both color and size

    after just a milli seconds it disappear

    Ref product https://ayahlondon.techclouds.online/product/abbaya-2/?nocache

    #408186 Copied
    Avatar: sadia
    sadia
    Participant
    July 31, 2024 at 23:47

    Loom video with issues

    Please contact administrator
    for this information.
    #408187 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 1, 2024 at 12:17

    Dear @sadia,

    I hope this message finds you well. We have recently added the following custom CSS to the gallery element of your Single Product Builder (https://gyazo.com/9ea8e9b934b0f6525114fdc99f54125a):

    @media only screen and (min-width: 650px) {
selector .swiper-vertical-images .vertical-thumbnails-wrapper ul {
    overflow: hidden;
    padding-top: 0;
}

selector .swiper-vertical-images .vertical-thumbnails-wrapper li {
    display: inline-block;
    height: auto;
}
}

    Could you please take a moment to review the changes at your earliest convenience? Your feedback is highly appreciated.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #408278 Copied
    Avatar: sadia
    sadia
    Participant
    August 1, 2024 at 12:33

    Thank you it seems to be resolved now

    On more things Out of stock, swatches seem disabled on the product archive page, but on the single product page swatches are not crossed out

    https://ayahlondon.techclouds.online/product/cuffed-sleeves-open-abaya-set/

    Files is visible for topic creator and
    support staff only.
    #408288 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 2, 2024 at 15:49

    Hello, sadia,

    We hope this message finds you well. We are pleased to inform you that the error has been successfully corrected. We kindly ask you to verify the resolution at your earliest convenience.

    Best Regards,
    The 8Theme Team

    #408556 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 3, 2024 at 22:38

    Dear sadia,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #408673 Copied

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