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Product gallery broken after theme upgrade

This topic has 9 replies, 2 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler

peppies

Participant

April 9, 2018 at 13:10

Hello,

I tried to upgrade to the latest WooPress theme and all went well except the product gallery stopped working as it should. Instead of a small thumbnail slider below the main product image, I get the main image stacked up multiple times. Switching the theme to any other than Woopress fixes the problem. I saw others in forum had this problem but the reply was private so I couldn’t see your replies.

I had to revert back to v 3.3

Please, contact administrator
for this information.

#190601 Copied Theme version: 3.3 WooCommerce version: 3.3.3

8 Answers

peppies

Participant

April 9, 2018 at 13:14

added admin logins

Please, contact administrator
for this information.

#190602 Copied

Rose Tyler

Support staff

April 10, 2018 at 10:23

Hello,

Please update the theme and all required plugins to the latest versions, then disable all 3-rd party plugins. Temporarily activate the parent theme on site, clear cache and check if the problem are caused by changes in your child theme.
Let us know results.
If your site is live, do these tests on a staging site (1 theme license can be used for the 1 dev domain and 1 live domain).

Regards

#190676 Copied

peppies

Participant

April 10, 2018 at 12:13

Hello, as per your suggestions:

I updated all the plugins.
Deactivated all plugins but Woocommerce.
I updated the WooPress theme to the latest version.
I switched from child theme to main theme.
Deleted caching plugin and c ache altogether.

The problem still persists. Check out my testing site (URL in private section).

Please, contact administrator
for this information.

#190689 Copied

Rose Tyler

Support staff

April 10, 2018 at 12:19

Hello,

I’ve re-saved Theme Options – http://prntscr.com/j3aebr http://prntscr.com/j3aeuz

Regards

#190691 Copied

peppies

Participant

April 10, 2018 at 12:58

FTP in private section

Please, contact administrator
for this information.

#190699 Copied

Rose Tyler

Support staff

April 10, 2018 at 13:04

Hello,

To solve the problem you need to re-save Theme Options after the theme update http://prntscr.com/j3aebr http://prntscr.com/j3aeuz

Regards

#190702 Copied

peppies

Participant

April 10, 2018 at 13:15

Damn that was easy! Thank you, I learned something new.

#190704 Copied

Rose Tyler

Support staff

April 10, 2018 at 13:19

You’re welcome!
Have a nice day.

Regards

#190706 Copied
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