Product gallery images no longer show if there are variations

This topic has 12 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Rose Tyler

  • Avatar: studio6digital
    studio6digital
    Participant
    April 19, 2022 at 08:23

    Our product gallery images no longer show for products with variations. May have disappeared with a recent update? They had been showing till recently.

    ie.

    https://www.clubchefstore.com.au/chef-uniforms/jackets-contemporary/slimline-mandarin-short-sleeve-chef-shirt-by-club-chef/

    should be showing the main image and gallery as per

    https://www.chef.com.au/chef-uniforms/jackets-contemporary/slimline-mandarin-short-sleeve-chef-shirt-by-club-chef/

    — Christiaan

    11 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 19, 2022 at 14:12

    Hello,

    Thank you for using our theme. Provide us with WP Dashboard access to your site in the Private content area.

    Regards

    Avatar: studio6digital
    studio6digital
    Participant
    April 20, 2022 at 00:01

    Done, thanks.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2022 at 16:29

    Hello,

    Seems this is a compatibility issue with YITH WooCommerce Product Add-ons & Extra Options Premium plugin. Provide us with FTP access to your site. We’ll check this issue in more detail.

    Regards

    Avatar: studio6digital
    studio6digital
    Participant
    April 22, 2022 at 00:57

    FTP access is a bit difficult with SFTP & SSH keys required.

    Would it be easier to send you the plugin to test? If so, have added download link to private area.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 22, 2022 at 14:13

    Hello,

    It would be better if you provide us with the SFTP host, username, and key file if you don’t have the password. We have some thoughts about fix of the issue but we need to test it on your site if that helps.

    Regards

    Avatar: studio6digital
    studio6digital
    Participant
    April 24, 2022 at 03:18

    Attached in private area

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 25, 2022 at 18:39

    Hello,

    We try to connect to your server using SFTP (using Filezilla client) but get the error https://prnt.sc/Z5P523cRidnM

    So, could you, please, provide us with SFTP access that will allow us to connect to you server?

    Regards

    Avatar: studio6digital
    studio6digital
    Participant
    April 26, 2022 at 04:15

    Attached.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 26, 2022 at 14:42

    Hello,

    FTP works ok. Check the product image now, please.

    Regards

    Avatar: studio6digital
    studio6digital
    Participant
    April 26, 2022 at 23:57

    Yes, that’s great – the issue seems to be fixed now. Thanks for your help…

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2022 at 06:43

    Hello,

    You’re welcome! Have a nice day!

    Regards

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