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Product Gallery Issue + currency switcher

This topic has 13 replies, 3 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp

Design

Participant

August 8, 2015 at 12:31

Hi,

Im having a couple of issues, one with the product gallery and another with the currency switcher.

Im not sure how to activate the currency switcher, maybe it needs another plugin to work? I just need the product prices to change to GBP, EURO and USD

Also, the product gallery works up until the point I upload a second image or third. They appear on the thumbnails and on the shop page but not on the single product page. A loading icon appears and the images never load. I have the images correct size and resolution etc. For one image, it works perfect.

Thanks for your time.
A

Please, contact administrator
for this information.

#79104 Copied

12 Answers

Eva Kemp

Support staff

August 10, 2015 at 08:40

Hello,

If you use WPML to translate the site you need install Woocommerce Multilingual plugin as well https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/ .
If you don’t have WPML, try to use this plugin https://wordpress.org/plugins/woocommerce-currency-switcher/ .

Please provide us with username to wp-admin panel too and FTP credentials.

Regards,
Eva Kemp.

#79157 Copied

Design

Participant

August 10, 2015 at 09:49

Hi Eva,

Many thanks for your reply. The credentials are in the private content of first message.

I will try that, thanks
A

#79170 Copied

Design

Participant

August 10, 2015 at 09:51

Ftp below 🙂

Please, contact administrator
for this information.

#79172 Copied

Eva Kemp

Support staff

August 10, 2015 at 11:46

Hello,

I’ve just checked single product page and the second gallery image has been loaded:
http://storage3.static.itmages.com/i/15/0810/h_1439203501_6805125_3985d88e7e.png

Please clear browser cache and check again.

Regards,
Eva Kemp.

#79208 Copied

Design

Participant

August 12, 2015 at 15:33

Hi Eva,

Apologies about delay, yes that product image gallery works fine but not for any new products I upload. Perhaps it’s a new plugin issue. I have disabled the caching plugin I installed thinking the issue was with that but to no avail.

Please see private link for an example of the loading issue I am getting with the product gallery.

Many thanks
A

Please, contact administrator
for this information.

#79634 Copied

Robert Hall

Support staff

August 12, 2015 at 15:44

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#79637 Copied

Design

Participant

August 12, 2015 at 15:58

Hi Robert,

Wp details and ftp are in previous private message content. Let me know if you have an issue with viewing them

#79640 Copied

Eva Kemp

Support staff

August 12, 2015 at 18:55

Hello,

You didn’t provide us with username to wp-admin panel, only with password. Give us all login details.

Thank you.
Regards,
Eva Kemp.

#79690 Copied

Design

Participant

August 13, 2015 at 09:37

Hi apologies, see private content

Please, contact administrator
for this information.

#79806 Copied

Eva Kemp

Support staff

August 13, 2015 at 11:00

Hello,

To make multicurrency work you need also use wpml plugin https://wpml.org .
The problem with images was caused by MasterSlider plugin. I’ve disabled it and images are shown fine now.
Please clear browser cache and check.

Regards,
Eva Kemp.

#79835 Copied

Design

Participant

August 13, 2015 at 11:47

Excellent Eva, thanks for your help!! 🙂

#79851 Copied

Eva Kemp

Support staff

August 13, 2015 at 12:07

Hello,

You’re welcome.

Regards,
Eva Kemp.

#79860 Copied
Tagged: currency switcher, ecommerce, online store, product gallery issue, shopping cart, woocommerce, wordpress templates
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