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Product gallery not showing as slider but stacked images

This topic has 21 replies, 5 voices, and was last updated 6 years, 7 months ago ago by Olga Barlow

lionelkw

Participant

March 7, 2017 at 17:50

Hi,
The theme used to work fine but I have noticed a recent bug in how the images are displayed. Instead of showing a gallery, they show up stacked. (See attached link)
Can you help?
Thanks!

Please, contact administrator
for this information.

#156428 Copied

20 Answers

Jack Richardson

Support staff

March 9, 2017 at 09:58

Hello,

Please go to Theme Options > E-Commerce > Single Product Page > Enable slider for gallery images > On.

Let us know the result.
Best regards,
Jack Richardson.

#156513 Copied

lionelkw

Participant

March 11, 2017 at 11:30

It was already on. Just in case, I tried to switch it off and back on again, to no effect, unfortunately.

#156728 Copied

lionelkw

Participant

March 16, 2017 at 08:43

Hello, do you have any ideas as to that bug? Thanks!

#157098 Copied

Rose Tyler

Support staff

March 16, 2017 at 14:10

Hello,

Try to disable all 3-rd party plugins and then check.

Regards,
Rose Tyler.

#157134 Copied

lionelkw

Participant

March 16, 2017 at 14:52

I can’t, as doing so breaks Visual Composer and WooCommerce, which are needed in the first place to render the product page…

#157147 Copied

Rose Tyler

Support staff

March 16, 2017 at 16:33

Hello,

I mean third-party extensions, not Visual Composer and WooCommerce.
Let us know the result.

Regards,
Rose Tyler.

#157161 Copied

lionelkw

Participant

March 24, 2017 at 09:25

Hello, after throughly investigating the plugins one by one, it seems the Autoptimize plugin is incompatible with how Classico does things, which is a pity: https://fr.wordpress.org/plugins/autoptimize/
Maybe you have an update coming that would allow it to work? That would be great!

#157769 Copied

Rose Tyler

Support staff

March 24, 2017 at 13:29

Hello,

Try to add head.min.js file to exclude scripts http://prnt.sc/cq37am, then clear cache and check gallery.

Regards,
Rose Tyler.

#157815 Copied

lionelkw

Participant

March 27, 2017 at 22:02

It worked, thanks… But it’s making the site awfully slow. No matter, I’m just going to do without Autoptimize.

#158052 Copied

Rose Tyler

Support staff

March 28, 2017 at 07:25

Hello,

You’re welcome!

Regards,
Rose Tyler.

#158063 Copied

toniM58

Participant

March 30, 2018 at 14:48

I am having the same issue with single page product gallery images being stacked, instead of in a row.

Was working fine until updated Classico and WooCommerce

Using Child Theme

Checked Enable slider for gallery images in ON
Have tried deactivating third party plugins

Example:
https://www.stevesascodesigns.com/product/factory-girl-byzantine-earring/

#189835 Copied Theme version: 2.1 WooCommerce version: 3.3.4

Rose Tyler

Support staff

March 30, 2018 at 14:52

Hello @toniM58,

Do you have this problem when parent theme is activated or with child theme only?

Regards

#189838 Copied

toniM58

Participant

March 30, 2018 at 14:59

When I change to parent theme error message shows

Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘yourtheme_woocommerce_image_dimensions’ not found or invalid function name in /home/factorygirl2010/public_html/wp/wp-includes/class-wp-hook.php on line 288

Images are still stacked, but the numbers 1. 2. etc are not showing

#189840 Copied

toniM58

Participant

March 30, 2018 at 15:02

I have put back to Child Theme as site is live and the Blog posts content does not show

#189841 Copied

Rose Tyler

Support staff

March 30, 2018 at 15:10

Please provide us with temporary wp-admin and FTP access in the Private Content area.

Regards

#189842 Copied

toniM58

Participant

March 30, 2018 at 15:43

not sure previous reply went thru, trying again with info in Private Content

Please, contact administrator
for this information.

#189846 Copied

Rose Tyler

Support staff

March 30, 2018 at 16:08

In your parent theme > woocommerce folder some files have different content as in our classico theme (can be downloaded from ThemeForest). Did you edit files in parent theme?

Regards

#189848 Copied

toniM58

Participant

March 30, 2018 at 16:17

see pc

Please, contact administrator
for this information.

#189850 Copied

toniM58

Participant

March 30, 2018 at 16:40

PC

Please, contact administrator
for this information.

#189851 Copied

Olga Barlow

Support staff

March 31, 2018 at 08:37

Hello,

We have fixed the issue just by uploading correct files of our theme. Delete classico folder on your site and upload classico folder from the staged site.

Regards

#189868 Copied
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