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Product gallery not showing on my admin and live website

This topic has 6 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

Norliden

Participant

April 10, 2023 at 08:36

Somehow my Single Product Gallery Not Working.
I haven’t done anything to it; it just stopped showing.

I had the same subject opened before; I asked to close the ticket, but somehow the problem is still there.

The Single Product is showing on my old items but not my new ones. Yes, I’m using Printful to sell these items. I will also contact them to see if the problem comes from their plugin.

I also would like to see if this is something to do with the theme; because the quick view is the same problem. It works on the old items but not on the new ones.

Can you please help?

#352812 Copied Theme version: 9.1 WooCommerce version: 7.5.1

5 Answers

Rose Tyler

Support staff

April 10, 2023 at 10:29

Hello, Norliden,

Do you mean this topic – https://www.8theme.com/topic/product-gallery-not-showing-on-my-admin-and-live-website/#post-351789 ?
Please provide the correct FTP access. We can’t connect to FTP right now.

Kind Regards,
8theme team

#352823 Copied

Norliden

Participant

April 10, 2023 at 17:25

Yes, that is my old ticket.
The problem is the same.

Please contact administrator
for this information.

#352876 Copied

Rose Tyler

Support staff

April 11, 2023 at 16:29

Hello, Norliden,

Fixed. Please clear cache and check now.

Kind Regards,
8theme team

#352972 Copied

Norliden

Participant

April 13, 2023 at 08:28

Thank you,

It is working with no problem now.
Could you tell me what caused the problem and how you fixed it?
Any idea to prevent this from happening in the future?

Thanks,

#353165 Copied

Rose Tyler

Support staff

April 13, 2023 at 10:28

Hello, Norliden,

Thank you for your response.

The fix will be included in the next theme update.

Kind Regards,
8theme team

#353191 Copied
Tagged: admin, live website, product gallery, troubleshoot, woocommerce, wordpress
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