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Product Gallery not working properly - by megabite

This topic has 6 replies, 2 voices, and was last updated 7 years, 3 months ago ago by Olga Barlow

megabite

Participant

August 4, 2017 at 14:05

When i go into a single product and click one of the thumbnails on the gallery it shows me the wrong picture. It´s like it always gives me the previous image instead of the one i click on. Please help =)

#169466 Copied Theme version: Versjon: 4.0 WooCommerce version: 3.1.1

5 Answers

Olga Barlow

Support staff

August 4, 2017 at 14:27

Hello,

Could you, please, provide me temporary admin panel and FTP access to check the settings and theme files and find out what caused this issue?

Regards

#169470 Copied

megabite

Participant

August 7, 2017 at 09:15

Hi,

Yes – please see provided details for login.

Please, contact administrator
for this information.

#169540 Copied

Olga Barlow

Support staff

August 8, 2017 at 14:45

Hello,

Fixed. Changes were made in product-image.php file.

Regards

#169611 Copied

megabite

Participant

August 8, 2017 at 16:14

Great, thank you… Although after this was fixed, a bunch of other errors showed up afterwards. I´m not sure what has been done by support, but after this fix, here is what has happened:

– Woocommerce dashboard shows a bunch of syntax errors
– Footer info and design was changed/deleted
– A lot of custom CSS was deleted
– 8 themes is currently in developer mode ( i fixed this by setting debug to false)
– When changing language and trying to navigate i get an “ERR_TOO_MANY_REDIRECTS”
– Multicurrency on the products is no longer working
– Generally super slow loading speed now, and a lot of link errors.

These are the errors i have noticed so far, but i´m afraid there are more when i keep looking. All of this was working prior to getting support for my gallery issue. Not sure if someone from here, or from the chat support in the themes options page have been modifying the files as i gave my ftp and admin credentials to them as well.

Please help, this client has already gone live. New web address is below.

#169625 Copied Theme version: 4.1 WooCommerce version: 3.1.1

Olga Barlow

Support staff

August 9, 2017 at 13:38

Hello,

Our support just tried to enable parent theme and removed the additional image from the product gallery. These actions can’t be the reason for all your issues.

1) What errors do you have? Do you have these errors only when parent theme is enabled or with child theme only? Do you have these errors when Storefront theme (default WC theme) is enabled?
2), 3) Check if child theme is enabled because it can be the reason of your issue
5) Do you have these errors when Storefront theme (default WC theme) is enabled? Do you have these errors when parent theme is enabled?
6) Do you have these errors when Storefront theme (default WC theme) is enabled? Do you have these errors when parent theme is enabled?
7) Check this answer https://www.8theme.com/reply/166965/ and follow the steps described there.

Regards

#169698 Copied
Tagged: product gallery, templates, woocommerce, wordpress
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