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Product grids are not working, design is done

This topic has 9 replies, 3 voices, and was last updated 4 months, 3 weeks ago ago by Rodrigo Carlos

Rodrigo Carlos

Participant

July 20, 2024 at 20:11

Hey guys,

If you can view the shop page, you will see that the grid templates are not working correctly. The design isn’t cool. Note that the product list is in 4 columns and is large. And realize that grids of 3, 2 don’t work. If you click on them, it continues to show a 4-column grid.

How to fix this?

Thank you and I look forward to it.
Rodrigo

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#406046 Copied Theme version: 9.3.15

8 Answers

Rose Tyler

Support staff

July 21, 2024 at 06:58

Hello Rodrigo Carlos,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#406082 Copied

Rodrigo Carlos

Participant

July 25, 2024 at 05:13

Hi Rose,

I send you the access data.

Thanks!
Rodrigo

Please contact administrator
for this information.

#406828 Copied

Jack Richardson

Support staff

July 25, 2024 at 09:42

Dear @Rodrigo Carlos,

I hope this message finds you well. We have noticed the presence of custom CSS on your website, as evidenced by the following screenshot: https://gyazo.com/793638eb4ce5a1eef485b021e53f2e7e. Unfortunately, we have been unable to determine the origin of this code.

We kindly request that you review your website’s configurations to identify where this code may have been added. Once located, please attempt to remove the code and verify if the issue persists.

Please be aware that any modifications not originating from the parent theme fall outside our scope of support.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

#406901 Copied

Rodrigo Carlos

Participant

July 28, 2024 at 03:47

Hi Jack,

The problem is not only in the design of the product blocks on the Shop page, but also the columns.
Note that if you select the 1-column grid, it still shows the products in 4 columns. – https://prnt.sc/eUYTYuVvX4Ht
And if you select the 3-column or 2-column grid, the products appear in 4 columns.

It looks like something is stuck in 4 columns. And css wouldn’t do that, am I right?

Thank you!

#407296 Copied

Jack Richardson

Support staff

July 29, 2024 at 08:19

Dear @Rodrigo Carlos,

I hope this message finds you well. I am writing to address the issue you mentioned regarding the CSS customization on your website.

Upon reviewing the situation, it appears that the custom CSS you implemented is causing the columns to consistently display at 22% width, as evidenced by the screenshot you provided: https://gyazo.com/8471c11072cea7ac5ca380dea5d7ddba. May I kindly ask if you have attempted to identify the origin of this specific CSS modification? Additionally, have you observed the results on your website upon removing this custom CSS?

Please note that modifications made through personal customization fall outside the scope of our standard support services. As these changes are specific to your website, any issues arising from them are your responsibility and are not classified as bugs in our theme.

Thank you for your understanding.

Best regards,
Jack Richardson
Support Team, 8Theme

#407487 Copied

Rodrigo Carlos

Participant

July 30, 2024 at 00:20

Hi Jack,

Custom CSSs were all placed in the CSS section offered by XStore. But, this section does not have the CSS in which you mention. https://prnt.sc/X4aBQVqY4LUR | https://prnt.sc/1Okn8hPcIBn3

Alternatively, I could be removing this toolbar. But I can’t find where I disable it. https://prnt.sc/gd6iQIJBN1kN

Thanks!
Rodrigo Carlos

#407682 Copied

Jack Richardson

Support staff

July 30, 2024 at 08:38

Dear @Rodrigo Carlos,

We hope this message finds you well. We would like to inform you that the custom CSS you implemented can be found under Elementor -> Custom CSS -> “CSS – GERAL”. For your reference, here is a screenshot of the location: https://www.awesomescreenshot.com/image/49737283?key=39db17a354f65d1eb352e3fcab01fb02.

Could you please verify whether the toolbar is now appropriately hidden with the CSS modifications added in the Theme Options?

We appreciate your attention to this matter and look forward to your confirmation.

Best Regards,
Jack Richardson
8Theme’s Team

#407754 Copied

Rodrigo Carlos

Participant

August 4, 2024 at 02:24

Hi Jack,

It’s OK now. Thanks!

Rodrigo

#408678 Copied
Tagged: best selling, design complete, ecommerce solutions, product grids, troubleshooting, web design, woocommerce themes
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Product grids are not working, design is done

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