Product Image Distorted - by Sod1991 - on WordPress WooCommerce support

This topic has 9 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

  • Avatar: Sod1991
    Sod1991
    Participant
    December 22, 2020 at 04:27

    So when I upload the product image, it now displays funny. Please see the example in the private content area.

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 22, 2020 at 17:01

    Hello,

    Do you use Elementor Pro and its single product builder to create the single product page layout? Go to Appearance > Themes > Install and activate the Storefront theme. Check the product. Do you have the same issue when the Storefront theme is activated?

    Regards

    Avatar: Sod1991
    Sod1991
    Participant
    December 29, 2020 at 06:39

    I’m using the XStore theme. How can I keep using this theme and fix the issue on the product page?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 29, 2020 at 17:25

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Sod1991
    Sod1991
    Participant
    December 30, 2020 at 05:25

    Thanks for all the help!

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 30, 2020 at 15:39

    Hello,

    FTP is ok but WP Dashboard access is incorrect. Provide us with valid username and password http://prntscr.com/wd1wvr

    Regards

    Avatar: Sod1991
    Sod1991
    Participant
    February 24, 2021 at 06:44

    Hey sorry about that, and sorry about the delay.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 24, 2021 at 12:46

    Hello,

    I checked your product and don’t see problem with the product gallery images https://gyazo.com/14640fb6110d4fdf6f93bed49abf201a Could you, please, provide screenshot of the issue and explain in more detail your actions to reproduce the issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 24, 2021 at 12:54

    P.S. don’t use product image for the bg of the column where you placed the product gallery element https://prnt.sc/105mkeq

    Regards

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