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Product image is missing - by jasonyang215

This topic has 13 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Jack Richardson

jasonyang215

Participant

July 22, 2016 at 15:44

Hello,
I Just purchased woopress theme few days ago. At first, it worked perfectly. I was very happy that I found a great theme to present my products.

Today, two days ago, I saw the notices from my wp dashboard said about new release of woocommerce plugin. So, I want to woocommerce system status to check out the files I need to update. So, I follow the instructions of how and what files I needed to update. And I just updated the single product’s image.php and thumbnail.php that be pointed to be outdated on the template section.

Now, my product page looks like this

Also, when I first installed the theme and created a product to test out the theme. the product detail did appeared here as well.
http://prntscr.com/bw5r16

#134436 Copied Theme version: woopress v2.9 WooCommerce version: 2.6.3

12 Answers

jasonyang215

Participant

July 22, 2016 at 15:49

http://prntscr.com/bw5v6l
here is how it shown on my shop page.

#134437 Copied

Eva Kemp

Support staff

July 22, 2016 at 17:48

Hello,

You must never reload the files in wp-content/themes/woopress/woocommerce directory. They are modified by our developers to align Woocommerce templates with the theme design.
The only folder that you can update is wp-content/plugins/woocommerce. Woocommerce plugin files are stored in there. The directory wp-content/themes/woopress/woocommerce contains the files that are modified by theme developers.

Now you need reupload “woocommerce” folder in wp-content/themes/woopress directory from the theme package.

Regards,
Eva Kemp.

#134446 Copied

jasonyang215

Participant

July 22, 2016 at 20:18

thanks for your help. I found out the issue that cause the theme couldnt show product correctly.
here is the error

Fatal error Call to undefined function wc_get_screen_ids() in home3jasonyang867public_htmlhighheelplatformshoeswp-contentpluginswoocommerceincludesadminclass-wc-admin.php on line 213

#134456 Copied

Eva Kemp

Support staff

July 25, 2016 at 08:56

Hello,

As you can see the error is related to Woocommerce plugin.
Try to reupload it manually via FTP.

Regards,
Eva Kemp.

#134531 Copied

jasonyang215

Participant

July 25, 2016 at 10:15

Hi,

I try the method you told me. I manually downloaded the woocommerce plugin and uploaded it.
Still nothing has changed. however, when i try other themes, it works.

#134570 Copied

Jack Richardson

Support staff

July 25, 2016 at 10:23

Hello,

Please provide FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#134573 Copied

jasonyang215

Participant

July 25, 2016 at 10:38

hello, I’m a newbi to wp. what is WP Dashboard credentials? is it my wp account info?

#134578 Copied

Jack Richardson

Support staff

July 25, 2016 at 10:53

Hello,

Yes, we need login info to your WP admin panel.
Also ask your hosting provider support for FTP login details and provide us with them.

Best regards,
Jack Richardson.

#134585 Copied

jasonyang215

Participant

July 25, 2016 at 11:27

ok, thanks.

Please, contact administrator
for this information.

#134596 Copied

Jack Richardson

Support staff

July 25, 2016 at 12:02

Hello,

I’ve activated our theme and reuploaded “woocommerce” folder in wp-content/themes/woopress directory from the theme package, also I’ve disabled “Template Debug Mode” in Woocommerce > System Status > Tools.

Clear browser cache and check the site now.

Best regards,
Jack Richardson.

#134601 Copied

jasonyang215

Participant

July 25, 2016 at 12:11

thank you very much!! it works now.

#134602 Copied

Jack Richardson

Support staff

July 25, 2016 at 12:18

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#134607 Copied
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