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Product image missing not all product missing

This topic has 6 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

Jhen

Participant

November 1, 2023 at 06:11

https://boardgamer.org/product/%e9%81%94%e5%b0%bc%e7%9a%84%e6%ac%a1%e4%ba%ba%e6%a0%bc-dany%ef%bc%8d%e4%b8%ad%e6%96%87%e7%89%88/

pls help me check

Please, contact administrator
for this information.

#372195 Copied Theme version: 6.4.3 WooCommerce version: 7.8.2

5 Answers

Rose Tyler

Support staff

November 2, 2023 at 09:14

Hello, Jhen,

Thank you for getting in touch with us.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with Royal. You can refer to the following link for a list of included plugins: https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

2/ Please check how it works when the Storefront theme is activated (Appearance > Themes). Let us know the result.

Kind Regards,
8theme team

#372294 Copied

Jhen

Participant

November 2, 2023 at 10:31

so you can not fix it???

#372314 Copied

Jhen

Participant

November 2, 2023 at 10:37

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with Royal. You can refer to the following link for a list of included plugins: https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

still product image missing

2/ Please check how it works when the Storefront theme is activated (Appearance > Themes). Let us know the result.

Storefront theme is activated of course it is ok

#372316 Copied

Rose Tyler

Support staff

November 5, 2023 at 11:51

Hello, Jhen,

We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after a while. We apologize for the delay due to the weekend, and our developers are currently handling a high volume of requests.

We kindly request your patience during this time and advise against changing your access.

Kind Regards,
8theme team

#372602 Copied

Rose Tyler

Support staff

November 6, 2023 at 12:26

Hello, Jhen,

We would like to inform you that the issue was caused by the blocking of the following file download: https://boardgamer.org/wp-content/themes/royal/js/libs/zoom.js

To rectify this, we had to rewrite the following file through a child theme: wp-content/themes/royal-child/woocommerce/single-product/product-image.php

Before testing, please clear all possible caches and CDNs.

Kind Regards,
8theme team

#372696 Copied
Tagged: fix missing product image, product image missing, resolve woocommerce product issues, woocommerce image issues, woocommerce product troubleshooting, wordpress ecommerce solutions, wordpress woocommerce themes
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