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Product image not changing on rollover – only on new products

This topic has 12 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

luzactual

Participant

March 22, 2023 at 10:04

Hello. We have an XStore installed and we realize that in new added products.

In this page you can see some products correctly flipping image on rollover and others that do not…
https://luzactual.com/categoria-producto/ventiladores/ventiladores-con-luz/

#350821 Copied Theme version: 9.0.5 WooCommerce version: 7.5.0

11 Answers

luzactual

Participant

March 22, 2023 at 10:06

Sorry it came out without finishing explanation…

… we realize that in new added products the main image doesn’t flip/change on rollover while on older products this works OK. Can you tell me why or where can I find this set up… ? Thanks

#350822 Copied

Rose Tyler

Support staff

March 22, 2023 at 12:14

Hello, Luzactual,

Thank you for getting in touch with us.
Please provide temporary wp-admin admin access, so we can take a closer look at your settings.

Kind Regards,
8theme team

#350848 Copied

luzactual

Participant

March 22, 2023 at 13:51

Hello Rose, find in private area the access details

Please contact administrator
for this information.

#350860 Copied

Rose Tyler

Support staff

March 22, 2023 at 16:25

Hello, Luzactual,

Thank you for the reply.
Are you able to check Theme options > WooCommerce > Shop > Products style > Image Hover Effect? For us, these settings are not loaded on your site – https://prnt.sc/-uKyeJYDezFO Please check the screenshot in the Private Content area. You need to contact your hosting provider and ask them to solve “No ‘Access-Control-Allow-Origin’” error.
After that, set “Image Hover Effect” via Theme Options to “Swap”.

Kind Regards,
8theme team

Please contact administrator
for this information.

#350887 Copied

luzactual

Participant

March 22, 2023 at 18:54

Thanks! I’m already dealing with our hosting provider… I’ll keep you informed.

#350896 Copied

luzactual

Participant

March 23, 2023 at 12:29

Hello, my hosting provider has answered that a code (in private area) added in HTACCESS is enough… but I have checked that Theme Options is still not working… can you check it? Perhaps there’s another cause…

Please contact administrator
for this information.

#350962 Copied

Rose Tyler

Support staff

March 23, 2023 at 13:59

Hello, Luzactual,

Thank you for the reply.
Have you cleared the CDN cache? Could you temporarily disable CDN? After that provide us with FTP access.

Kind Regards,
8theme team

#350984 Copied

luzactual

Participant

March 24, 2023 at 12:50

Hello, after dealing with hosting provider (just to double check) we confirm we have no CDN cache for this site. New info: adding new products (actually copying them to a new draft) some of them get the “swap image” function and some others dont… find access to FTP and WP ADMIN

Please contact administrator
for this information.

#351112 Copied

Rose Tyler

Support staff

March 24, 2023 at 15:23

Hello, Luzactual,

When you edit products, take a look at these settings – https://prnt.sc/1CDDqjwgq_Ji
Currently, images are not changed on products where the Archive image hover effect is “Inherit”. To solve it, you just need to select Image Hover Effect via Theme Options to “Swap”.

Your problem is not images, but Theme Options which can’t be loaded and changed. As we can see, the “No ‘Access-Control-Allow-Origin’” error is not solved yet. Ask your hosting provider to check it one more time. Also, ask to downgrade PHP version to 7.6. XStore will be compatible with 8.x PHP from the next theme update.
Go to Dashboard > Updates, try to re-install WordPress.
Let us know if it helps with the problem in Theme Options.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351128 Copied

luzactual

Participant

March 28, 2023 at 16:50

The hosting provider tells me that the variable Access-Control-Allow-Origin is not something that depends on the server but rather is configured at the application level in the .htaccess file in a way that access to the cdn.discordapp.com origin is allowed… (i’m unable to do this, please can you tell me something about?)

https://developer.mozilla.org/es/docs/Web/HTTP/Headers/Access-Control-Allow-Origin

Other option as they say to avoid that error is not to use the cdn.discordapp.com to get that .zip resource shown in the error, and host it directly on the server.

I have downgraded the PHP version to 7.4.33 but everything stays the same…

#351555 Copied

Rose Tyler

Support staff

March 29, 2023 at 07:55

Hello, Luzactual,

.htaccess file is not a theme part, so we can’t assist you https://wordpress.org/documentation/article/htaccess/

Please check the private content area from my previous reply. If the problem is in CDN you can stop to use it, or reconfigure it correctly.

Kind Regards,
8theme team

#351594 Copied
Tagged: new products, persuasive, product image, rollover, templates, woocommerce, wordpress
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Product image not changing on rollover – only on new products

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