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Product image resolution is changing to square and my image in 9:16 ratio. when i click on arrow.

This topic has 2 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

Shreyansh Shylendran

Participant

October 16, 2024 at 06:21

Hi Team,

In Xstore theme, i am facing a issue in product gallery images.

Issue – when i click on sliding arrow to preview another product image, image resolution is changing to square and my image in 9:16 ratio.

Here i attached some screenshots.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#418848 Copied Theme version: 9.4.2

1 Answer

Rose Tyler

Support staff

October 16, 2024 at 07:21

Hello, Nitin Shankar,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ , set https://prnt.sc/vHhLXzyqGy0k and then regenerate thumbnails using a plugin.

Best regards,
8Theme’s Team

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