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Product image slider does not show any images

This topic has 14 replies, 3 voices, and was last updated 3 years ago ago by GranVida

  • Avatar: GranVida
    GranVida
    Participant
    October 19, 2021 at 13:25

    Hi there,

    The products on the product page show, also the images. When you click an image, the slider doest show the number of images but shows no picture at all.

    Would love some help with this and I didn’t change anything in the css

    #305858 Copied Theme version: 8.0.7 WooCommerce version: 5.8.0
    13 Answers
    Avatar: GranVida
    GranVida
    Participant
    October 19, 2021 at 13:27

    sorry additional info:

    – so clicking on the basic product page image will open the slider
    – image slider does show number of images
    – image slider does not show any pictures

    #305859 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 19, 2021 at 13:48

    Hello,

    Your site is under maintenance mode, so we can’t check it. Please provide temporary wp-admin access

    Regards

    #305860 Copied
    Avatar: GranVida
    GranVida
    Participant
    October 20, 2021 at 08:59

    Correct, also didn’t work without the coming soon mode.

    Please contact administrator
    for this information.
    #305919 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 20, 2021 at 12:33

    Hello,

    Did you move your site from another domain or import products from another platform? Because I see that links to your images are from another site https://prnt.sc/1wu8y4k

    Provide us with FTP access to your site.

    Regards

    #305956 Copied
    Avatar: GranVida
    GranVida
    Participant
    October 21, 2021 at 11:01

    No I didn’t move from another domain and yes I do import products with a plugin. I can’t imagine that my competitors are able to show this correctly with the same plugin and i’m not.

    Though I am curious why the images do show on the product page and not in the slider.

    Please contact administrator
    for this information.
    #306059 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 21, 2021 at 12:01

    Hello,

    Provide us with FTP access to your site. We’ll take a closer look at your issue.

    Regards

    #306072 Copied
    Avatar: GranVida
    GranVida
    Participant
    October 21, 2021 at 12:41

    Here u go

    Please contact administrator
    for this information.
    #306078 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 21, 2021 at 13:07

    Hello,

    Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    #306086 Copied
    Avatar: GranVida
    GranVida
    Participant
    October 27, 2021 at 08:29

    anything new?

    #306672 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 27, 2021 at 13:40

    Hello,

    Take my apologies for the delay in answering.
    Check your products now, please.

    Regards

    #306718 Copied
    Avatar: GranVida
    GranVida
    Participant
    October 28, 2021 at 10:48

    Awesome it works! What was the exact issue?

    #306820 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 28, 2021 at 13:39

    Hello,

    Issue was in theme code if you use images from another server. We have fixed it on your site. We’ll include a fix to the theme update.

    Regards

    #306859 Copied
    Avatar: GranVida
    GranVida
    Participant
    October 30, 2021 at 15:42

    nice, thanks again!

    #307068 Copied

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The issue related to '‘Product image slider does not show any images’' has been successfully resolved, and the topic is now closed for further responses

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