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Product Image Swap Causes Error getimagesize: failed to open stream

This topic has 10 replies, 3 voices, and was last updated 9 years, 9 months ago ago by Robert Hall

blackburst1

Participant

April 21, 2015 at 21:34

After repeated attempts to troubleshoot, I continue to get the following error when activating the Product Image on Hover: Swap function in the theme options.

Warning: getimagesize(https://8theme.b-cdn.net/var/chroot/home/content/53/10559053/html/wp-content/uploads/2015/03/BEACON-85mm-f4-1080p-TALENT-300×168.jpg) [function.getimagesize]: failed to open stream: No such file or directory in /home/content/53/10559053/html/provideobackgrounds/wp-content/themes/legenda/framework/images.php on line 123

I’ve seen other users in the forum have this problem, but the fix wasn’t explained. Currently I have the feature off, as it causes warning messages on my site but I want to fix it to utilize the functionality. Just updated WordPress, Legenda and WooCommerce and it didn’t help.

Wordpress: 4.1.2
Legenda: 2.6.3
Woo: 2.3.8

#58575 Copied Theme version: 2.6.3 WooCommerce version: 2.3.8

9 Answers

Eva Kemp

Support staff

April 21, 2015 at 21:39

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#58579 Copied

blackburst1

Participant

April 21, 2015 at 23:46

information attached.

Please, contact administrator
for this information.

#58593 Copied

Eva Kemp

Support staff

April 22, 2015 at 13:17

Hello,

You need contact your host and ask them to change upload_path value with full path of your site directory. It can be changed in the database.

Thank you.
Regards,
Eva Kemp.

#58699 Copied

blackburst1

Participant

April 22, 2015 at 15:53

Eva,

What is the likelyhood that changing this value in the DB is going to break code in other parts of the site that are working correctly?

Is there a way I can change this value myself? I’m using GoDaddy for hosting.

-Walter

#58757 Copied

Eva Kemp

Support staff

April 22, 2015 at 19:03

Hello,

Now your site is giving a database error. Are you making any changes there?

Regards,
Eva Kemp.

#58820 Copied

blackburst1

Participant

April 22, 2015 at 19:10

Eva,

We just cycled the passwords on the DBs and it went offline for a few moments, but it’s back up.

#58823 Copied

Eva Kemp

Support staff

April 22, 2015 at 20:03

Hello,

The problem is caused by your hosting settings.
Image is loaded from the path that is defined in “DOCUMENT_ROOT” variable. On a server where your site is located the path for DOCUMENT_ROOT is written:
_SERVER["DOCUMENT_ROOT"] /var/chroot/home/content/53/10559053/html
but your site is located in /var/chroot/home/content/53/10559053/html/provideobackgrounds and this path is written for variable “REAL_DOCUMENT_ROOT”.
So to fix the issue I’ve changed the code $file_path = $_SERVER['DOCUMENT_ROOT'] . $file_path['path']; to $file_path = $_SERVER['REAL_DOCUMENT_ROOT'] . $file_path['path']; on line 118 in the file wp-content/themes/legenda/framework/images.php.

Please clear browser cache and check hover image now.

Regards,
Eva Kemp.

#58832 Copied

blackburst1

Participant

April 22, 2015 at 20:10

Thank you for the fix and for the great explanation.
So my site residing in a folder off the root fouled up the location of the images. Got it.
Thank you for your persistence in getting to the root of the problem.

Best regards,
-Walter

#58835 Copied

Robert Hall

Support staff

April 22, 2015 at 20:13

Hello,

You’re welcome!

Regards,
Robert Hall.

#58839 Copied
Tagged: error, image, product, swap, themes, woocommerce, wordpress
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