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Product image zoom option is not working correctly in the product page

This topic has 8 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Awais Ahmed

Saira

Participant

August 11, 2022 at 14:50

Hello,

In my single product page the zoom option in the product image is not working correctly. Earlier when we place the cursor above the product image it get zoom as shown in your demo. But now when we place cursor over image it will not zoom when we click on zoom icon image will come like a popup. I want it like the previous one ie, when place cursor over image it get zoom. can you please help

https://snipboard.io/Y4mlgA.jpg

Thank You

#331561 Copied Theme version: 8.1.6

7 Answers

Awais Ahmed

Participant

August 12, 2022 at 05:37

Hello, @Saira,

Please make sure that you have turned ON the Zoom feature from XStore >> Theme Settings >> WooCommerce (Shop) >> Single Product Builder >> Gallery: https://postimg.cc/5jbMWFpv

Regards 8Themes Team.

#331588 Copied

Saira

Participant

August 12, 2022 at 06:26

If I enable this single product builder it is showing a message that if this is enabled the already existing changes to single product page will be lost. I have already made some changes to single product page from there. What can I do? Please help

#331591 Copied

Awais Ahmed

Participant

August 12, 2022 at 06:59

Hello, @Saira,

I see, If you are using the default Pre Built layout of the Single Product Page then you have to go to XStore >> Theme Settings >> WooCommerce (Shop) >> Single Product Page >> Single Product Layout and turn ON the “Zoom for product images feature” save changes and check back to your site after removing the browser cache.

https://postimg.cc/d7bc3wpT

Regards 8Themes Team.

#331593 Copied

Saira

Participant

August 12, 2022 at 09:13

Hello

I have tried as you tell but there is no change

#331623 Copied

Awais Ahmed

Participant

August 12, 2022 at 09:40

Hello, @Saira,

Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#331631 Copied

Saira

Participant

August 12, 2022 at 15:39

This was due to a plugin

Thank You

#331680 Copied

Awais Ahmed

Participant

August 13, 2022 at 05:38

Hello, @Saira,

Sounds Great! that your issue has been solved.

Thanks for contacting us.
Have a great day ?

Case Closed!

Regards 8Themes Team.

#331692 Copied
Tagged: product image zoom, product page error, product zoom not working, woocommerce product zoom issue, wordpress product page issue, wordpress woocommerce themes
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