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Product Images and Gallery Not Displaying Correctly.

This topic has 4 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

shinerfeld

Participant

November 30, 2017 at 07:35

Hi, we’re having trouble with the product images and gallery display. My developer passed me this message:

Regarding gallery images, it will be good if we raise a support ticket

[8:27]
I tried to debug it but I didn’t found any errors in console

[8:29]
so if theme developers take some time they for sure fix it. Or I can spent some time on it and try to figure it out.

Please, contact administrator
for this information.

#178982 Copied Theme version: Theme is 3.3 but child is V1 WooCommerce version: 3.2.4

3 Answers

Rose Tyler

Support staff

November 30, 2017 at 10:43

Hello,

Thanks for the topic. Hope you are having a nice day.
You need to check if the problem will be solved if you activate parent theme on your site (Appearance > Themes).
Try to disable all 3-rd party plugins and then check the image gallery. Let me know results.
Also, you need to update all plugins – https://www.8theme.com/download-plugins/ (To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/)
If the problem won’t be solved, provide FTP access in Private Content.

Regards

#179002 Copied

shinerfeld

Participant

December 2, 2017 at 21:01

Hi. I tried this and nothing changed. I’m providing ftp in private client. It’s SFTP and the configuration is a little weird. You have to enter a certain way or you can’t connect.

Please, contact administrator
for this information.

#179166 Copied

Rose Tyler

Support staff

December 4, 2017 at 10:58

Hello,

Sorry for the delay due to the weekends.
Is your problem solved? http://prntscr.com/hitx95

Regards

#179236 Copied
Tagged: display issues, gallery not displaying, product images, product images gallery, woocommerce wordpress themes
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