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Product images are messed up in Xstore - by Altaf

This topic has 6 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

Altaf

Participant

February 12, 2021 at 10:59

Hi,

please check link https://guidemebhai.com/shop-2/electronics/mobiles-and-accessories/mobile-accessories/automobile-accessories/cradles/bimp-p-1-universal-one-touch-car-mount-and-mobile-holder-with-multi-angle-adjustable-and-360-degree-rotation

the images are not proper. can we do something about it. also i have an open ticket from before which is still unaswered

#273818 Copied Theme version: 7.2.4 WooCommerce version: 5

5 Answers

Olga Barlow

Support staff

February 12, 2021 at 13:10

Hello,

Do you use third-party plugin to add badges? I suppose it caused the issue.
Unfortunately, if you want to use this plugin you can’t use our custom carousel for the product images and need to switch to the default WooCommerce gallery.
Follow the steps described here https://www.8theme.com/documentation/docs/support-of-the-woocommerce-additional-variation-images-plugin/ Or provide us with WP Dashboard and FTP access and we’ll implement it for you.

Regards

#273851 Copied

Altaf

Participant

February 12, 2021 at 18:33

please login and fix it, i am unsure if there is a conflicting plugin. here are the login details.

Please contact administrator
for this information.

#273907 Copied

Olga Barlow

Support staff

February 12, 2021 at 20:35

Hello,

I don’t see the problem with the images on the mentioned product any more https://prnt.sc/z9343g. Did you remove the plugin?

Regards

#273934 Copied

Altaf

Participant

February 13, 2021 at 14:10

hi, for some products the images seems to become ok on its own and for others the issue is still there. here are some links which are having the issues.

https://guidemebhai.com/product/healthon-26-inch-big-wheels-hardtail-mountain-bikemountain-bikesmen-women-bicycleoverdrive-aluminum-frame-trail-mountain-bike-bwm-3-spokeblack-white/

https://guidemebhai.com/shop/brand/iride/ (link doesnt open)

https://guidemebhai.com/product/hero-sprint-next-24t-18-speed-mountain-bike-ideal-for-9-to-11-years/

the plugin which i am using to import the items from amazon is woozone and this is what they said when i told them about the issue.

Daniel R. – Fri, 12 Feb 2021 at 11:17 am
Hello,

Our plugin imports the products from Amazon, but the way they are displayed is related to the WordPress theme design. So, as my colleague pointed you earlier, you should contact the theme developers to help and guide you to solve this and maybe change the way the images are displaying.

Regards,

Daniel

#274024 Copied

Olga Barlow

Support staff

February 15, 2021 at 10:09

Hello,

Take our apologies for the delay in answering due to the weekend.
Check the single product now https://guidemebhai.com/product/healthon-26-inch-big-wheels-hardtail-mountain-bikemountain-bikesmen-women-bicycleoverdrive-aluminum-frame-trail-mountain-bike-bwm-3-spokeblack-white/

I checked the brand link and don’t see issue with this https://prnt.sc/zkzpup

Regards

#274252 Copied
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