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Product Images are missing - by moisespontes

This topic has 9 replies, 2 voices, and was last updated 9 years ago ago by Eva Kemp

moisespontes

Participant

December 4, 2015 at 16:31

Hi, all products images are missing.

Please, contact administrator
for this information.

#102787 Copied Theme version: Blanco 2.8 WooCommerce version: 2.4.10

8 Answers

Eva Kemp

Support staff

December 4, 2015 at 17:32

Hello,

Please provide us with FTP credentials.

Thank you.

Regards,
Eva Kemp.

#102803 Copied

moisespontes

Participant

December 4, 2015 at 17:46

Maybe there is a problem with theme version and woocommerce

Please, contact administrator
for this information.

#102805 Copied Theme version: Blanco 3.2 WooCommerce version: 2.4.10

Eva Kemp

Support staff

December 4, 2015 at 18:43

Hello,

Please update the theme to the latest version 3.3.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#102816 Copied

moisespontes

Participant

December 4, 2015 at 19:07

The only version available for update is 3.2 from Aug 2015. That I had already updated. Where do I get the new 3.3 version?

#102819 Copied Theme version: Blanco 3.2 WooCommerce version: 2.4.10

Eva Kemp

Support staff

December 4, 2015 at 19:51

Hello,

You can download the theme on ThemeForest site http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 , log in with your Envato account credentials.

Regards,
Eva Kemp.

#102825 Copied

moisespontes

Participant

December 4, 2015 at 20:19

Do I have to update the child theme as well? Do you have any tutorial on how to updated the child theme? I am using the 2.8 version for child theme, is that correct? Don’t I have to update the child as well? How do I do that, please?

#102836 Copied

moisespontes

Participant

December 4, 2015 at 20:24

Installed the new version 3.3, but images still missing.

#102837 Copied

Eva Kemp

Support staff

December 4, 2015 at 21:33

Hello,

You wrote incorrect directory for images uploads in wp-admin panel > Settings > Media. I’ve removed it and now images are shown.

Please clear browser cache and check.

Regards,
Eva Kemp.

#102845 Copied
Tagged: image optimization, missing images, product images, seo friendly, woocommerce themes, wordpress themes
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