Return to previous page

Product images are visible in the archives but not displayed on the product page

This topic has 4 replies, 3 voices, and was last updated 3 hours, 13 minutes ago ago by Jack Richardson

YSO

Participant

September 25, 2024 at 11:37

Hello! Can u help me please!
Product images are visible in the archives but not displayed on the product page. I am attaching a video for your understanding.

Files is visible for topic creator and
support staff only.

#415809 Copied Theme version: 9.4.1

3 Answers

Rose Tyler

Support staff

September 25, 2024 at 12:34

Hello,

Thank you for reaching out to us with your concern.

Private Content

Best Regards,
8Theme’s Team

Content is visible for topic creator and
support staff only.

#415821 Copied

YSO

Participant

September 25, 2024 at 13:50

I don’t see the gallery on the page. But I see it in the elementor editor. I am attaching another video where I open this page in incognito mode from a phone and on a PC. This is not the only product with such a problem.

Files is visible for topic creator and
support staff only.

#415831 Copied

Jack Richardson

Support staff

September 25, 2024 at 16:09

Dear @YSO,

We hope this message finds you well.

We kindly request that you review the product gallery of your web-site at your earliest convenience. Additionally, we advise against the simultaneous use of certain features that offer similar functionalities. We have observed that both features are currently active, which you can verify here: https://prnt.sc/VEaWArZJ0Fbo.

Using these features concurrently may lead to conflicts and potential issues in the future. We recommend deactivating one of the features to ensure optimal performance and avoid any complications.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

#415855 Copied
Tagged: archives, image visibility issues, product images, product page display, troubleshooting woocommerce, woocommerce templates, wordpress
Viewing 4 results - 1 through 4 (of 4 total)