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Product images are visible in the archives but not displayed on the product page

This topic has 9 replies, 4 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

YSO

Participant

September 25, 2024 at 11:37

Hello! Can u help me please!
Product images are visible in the archives but not displayed on the product page. I am attaching a video for your understanding.

Files is visible for topic creator and
support staff only.

#415809 Copied Theme version: 9.4.1

8 Answers

Rose Tyler

Support staff

September 25, 2024 at 12:34

Hello,

Thank you for reaching out to us with your concern.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#415821 Copied

YSO

Participant

September 25, 2024 at 13:50

I don’t see the gallery on the page. But I see it in the elementor editor. I am attaching another video where I open this page in incognito mode from a phone and on a PC. This is not the only product with such a problem.

Files is visible for topic creator and
support staff only.

#415831 Copied

Jack Richardson

Support staff

September 25, 2024 at 16:09

Dear @YSO,

We hope this message finds you well.

We kindly request that you review the product gallery of your web-site at your earliest convenience. Additionally, we advise against the simultaneous use of certain features that offer similar functionalities. We have observed that both features are currently active, which you can verify here: https://prnt.sc/VEaWArZJ0Fbo.

Using these features concurrently may lead to conflicts and potential issues in the future. We recommend deactivating one of the features to ensure optimal performance and avoid any complications.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

#415855 Copied

YSO

Participant

September 26, 2024 at 10:41

The gallery is displayed, but you switched my editor from Elementor to the standard one. Why? I need the page to look the way I made it. In addition, it was you who suggested that I do it, because the sticking of elements looked crooked and I had to switch to elementor.

Regarding Xstore linked variations. I have already disabled this plugin, but the inscription in the menu has not disappeared. Also I don’t see it in the Xstore plugins and it can’t be uninstalled or disabled anymore.

#415925 Copied

Jack Richardson

Support staff

September 26, 2024 at 11:01

Dear @YSO,

We hope this message finds you well. We would like to clarify that we have not switched to the default editor. If this change occurred inadvertently, we sincerely apologize for any inconvenience caused. We are pleased to hear that you have resolved the issue.

Regarding the ‘Xstore Linked Variations,’ please note that this feature can be found on the Sales Booster page. Should you find it unnecessary, you are welcome to deactivate it at your convenience.

Thank you for your attention to these matters. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#415933 Copied

YSO

Participant

September 26, 2024 at 11:36

Maybe you misunderstood me. You switched the editor to the standard one and the product gallery works there. But when enabling the Elementor editor, the problem returns and the gallery does not work.

As per your recommendation, I disabled XStore Linked Variations

#415941 Copied

Jack Richardson

Support staff

September 26, 2024 at 15:17

Dear @YSO,

We hope this message finds you well. We would like to inform you that the issue you encountered was due to the active ‘Variation Gallery’ option, as shown here: https://prnt.sc/Gh3HrLqNrpwQ, along with the ‘Default Attributes for WooCommerce’ plugin being enabled.

To address this, we have temporarily deactivated the ‘Variation Gallery’. Could you please check and confirm if everything is functioning as expected on your end now?

Thank you for your attention to this matter. We look forward to your confirmation.

Best Regards,
Jack Richardson
8Theme’s Team

#415982 Copied

Andrew Mitchell

Support staff

October 11, 2024 at 11:29

Dear YSO,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#418288 Copied
Tagged: archives, image visibility issues, product images, product page display, troubleshooting woocommerce, woocommerce templates, wordpress
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Product images are visible in the archives but not displayed on the product page

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