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Product images disappeared from shop after update

This topic has 4 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

Eagle_007

Participant

August 12, 2015 at 09:29

Hi, I updated WooCommerce today to 2.4.2 and all seemed OK with my site. However, when I then updated four WooPress files that were showing as out of date in the WooCommerce System Status all the product images disappeared from the Shop and the page layout changed to one long column instead of columns across the page.

I hope you can help me with solving this problem!

Thank you.

Please, contact administrator
for this information.

#79525 Copied Theme version: 2.0 WooCommerce version: 2.4.2

3 Answers

Jack Richardson

Support staff

August 12, 2015 at 10:27

Hello,

You must never reload the files in wp-content/themes/woopress/woocommerce directory. They are modified by our developers to align Woocommerce templates with the theme design.
The only folder that you can update is wp-content/plugins/woocommerce. Woocommerce plugin files are stored in there. The directory wp-content/themes/woopress/woocommerce contains the files that are modified by theme developers.

I’ve reuploaded “woocommerce” folder in wp-content/themes/woopress directory from the theme package. Please check your site now.

Best regards,
Jack Richardson.

#79548 Copied

Eagle_007

Participant

August 12, 2015 at 10:31

Dear Jack,

Thank you! The site is back to normal now.

Your prompt help is very much appreciated.

#79549 Copied

Eva Kemp

Support staff

August 12, 2015 at 12:29

Hello,

You’re welcome.

Regards,
Eva Kemp.

#79575 Copied
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Product images disappeared from shop after update

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