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Product images don't load product page

This topic has 4 replies, 2 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

tsweez

Participant

April 18, 2015 at 02:41

This is our clients theme, and recently they noticed that things just stopped working and displayed the error message on the home page consistent with the requirement to upgrade.

We updated all the plugins, and used the Envato Theme plugin to update the theme. Afterwards, things seemed to be okay, but when you click on the thumbnail of a product, it doesn’t take you to the product page. In fact, at no point are we able to view a product page.

The next thing we did was install the Blanco theme from the zip file. We downloaded, expanded, and uploaded using overwrite. Unfortunately we have the same problem.

Do you have any ideas, and perhaps, would you mind taking a look at our installation? I’ve included all the credentials you should need in the private section.

Thank you,

Tim

Please, contact administrator
for this information.

#57838 Copied Theme version: 3.0 WooCommerce version: 2.3.7

3 Answers

Eva Kemp

Support staff

April 18, 2015 at 11:10

Hello,

I’ve changed Permalinks settings for products and now when clicking on a product it redirects you to a single product page. Please clear browser cache and check.

Thank you.
Regards,
Eva Kemp.

#57858 Copied

tsweez

Participant

April 18, 2015 at 15:16

Good news… bad news…

Good news is that you fixed the problem… the bad news is that I feel like a dork for not figuring this out myself. Thank so much for your super prompt resolution. I couldn’t have asked for a better service experience.

Thank you!

#57866 Copied

Eva Kemp

Support staff

April 19, 2015 at 20:53

Hello,

You’re welcome.

Regards,
Eva Kemp.

#57929 Copied
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