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Product images have disappeared since updating theme

This topic has 5 replies, 2 voices, and was last updated 7 years, 4 months ago ago by Rose Tyler

  • Avatar: Lily
    Lily
    Participant
    June 29, 2017 at 23:10

    Hi,

    We have just updated the theme and alot of product images have disappeared.

    See here:https://screencast.com/t/FMHiHUof1

    But if I go into the product edit I can see the image is still a featured image. See here: https://screencast.com/t/vMycuGeBiK

    I have tried replacing the image with another image and that works, but even if I removed the image, replace with another one ( when I update product this image shows on front end) and then replace that with the correct image it still doesn’t show.

    Can you help?

    #166744 Copied
    4 Answers
    Avatar: Lily
    Lily
    Participant
    June 29, 2017 at 23:21

    I should add this is only on the product pages, the iamges are showing on their respective products pages.

    #166745 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2017 at 13:38

    Hello,

    Please try to regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/ and resave settings in wp-admin panel > Settings > Permalinks.

    Regards,
    Rose Tyler.

    #166792 Copied
    Avatar: Lily
    Lily
    Participant
    July 2, 2017 at 22:50

    Hi,

    The regeneration appears to have corrected issue.

    Thanks

    #166887 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2017 at 10:43

    Hello,

    I’m glad that problem was solved.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    #167015 Copied
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