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Product Images not changing - by finleydesign

This topic has 21 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

finleydesign

Participant

May 27, 2015 at 16:48

Hi, I have set up the image dimensions as indicated in the documents yet it has no effect on the single product image, the first one is very short in height, oddly though if you then cycle through the different image the very first goes back to the right size!

I have tried an image regeneration plugin but still no change, all other product images look ok

#66397 Copied Theme version: 1.5 WooCommerce version: 2.3.9

20 Answers

Robert Hall

Support staff

May 27, 2015 at 16:58

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#66400 Copied

finleydesign

Participant

May 27, 2015 at 16:59

Done

Please, contact administrator
for this information.

#66401 Copied

Eva Kemp

Support staff

May 27, 2015 at 19:07

Hello,

Could you please provide us with a page link where you have problem with first image?

Thank you.
Regards,
Eva Kemp.

#66436 Copied

finleydesign

Participant

May 27, 2015 at 19:33

Yep look at every image on every product

#66444 Copied

finleydesign

Participant

May 27, 2015 at 20:08

Oh and also noted the wishlist doesn’t work at all, have updated to the latest version but doesn’t work

#66452 Copied

Eva Kemp

Support staff

May 28, 2015 at 09:03

Hello,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#66558 Copied

finleydesign

Participant

May 28, 2015 at 09:11

Attached

Please, contact administrator
for this information.

#66560 Copied

Eva Kemp

Support staff

May 28, 2015 at 16:27

Hello,

FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#66724 Copied

finleydesign

Participant

May 28, 2015 at 16:57

Really need to speed things up, I will look into this, but can’t really keep taking a day to ask the next simple question

Waiting 3 hours to be asked to show you a url with the image thats wrong when every image is wrong is a waste of time!

Will come back to you when I have checked the FTP details

#66735 Copied

finleydesign

Participant

May 28, 2015 at 18:45

ok try the attached again

Please, contact administrator
for this information.

#66800 Copied

Eva Kemp

Support staff

May 28, 2015 at 19:38

Hello,

There is no “dev” folder in public_html directory.
Please specify the exact path to your site files.

Regards,
Eva Kemp.

#66818 Copied

finleydesign

Participant

May 29, 2015 at 09:02

I’ll see what’s happening with the FTP, but just doing a quick search on the CSS the height is being forced, see the CSS Path

#product-1470 > div.row > div > div.row > div.col-lg-6.col-md-6.col-sm-12.product-images > div.images > div.product-images-slider.main-images.images-popups-gallery.zoom-enabled.owl-carousel.owl-theme > div.owl-wrapper-outer.autoHeight

On all images this is first seen as around 330px high but can vary, until you rotate the images then it goes to the correct height

#66901 Copied

finleydesign

Participant

May 29, 2015 at 09:58

Just for your reference the only I have currently added this just to show the customer (this forces it to be full size)

.owl-carousel .owl-wrapper-outer.autoHeight {
-webkit-transition: height 500ms ease-in-out;
-moz-transition: height 500ms ease-in-out;
-ms-transition: height 500ms ease-in-out;
-o-transition: height 500ms ease-in-out;
transition: height 509ms ease-in-out;
height: 600px !important;
margin-bottom: -49px;
}

I had noticed that the images themselves are quite small, would this cause this issue?? however as I say the issue goes when you cycle images on the product

#66918 Copied

Eva Kemp

Support staff

May 29, 2015 at 10:32

Hello,

Your images are too small.
Original dimensions should be 1425px × 1900px approximately.
So please upload images with higher resolution.

Thank you.
Regards,
Eva Kemp.

#66930 Copied

finleydesign

Participant

May 29, 2015 at 14:44

So how come it works (although the images are enlarged and not good quality) when you cycle the images, you then get the correct image, but nothing from the start, or as soon as you visit the product page

#67004 Copied

Eva Kemp

Support staff

May 29, 2015 at 15:15

Hello,

Image is resized after reload.
Try to upload hight resolution images and check after that.

Thank you.
Regards,
Eva Kemp.

#67012 Copied

finleydesign

Participant

May 29, 2015 at 15:41

If we were to set the image size for a single product smaller would this help?

#67018 Copied
Eva Kemp

Support staff

May 29, 2015 at 16:05
Hello,

You can try to add this code in style.css file of your child theme:
```
.product-images-slider .owl-controls .owl-buttons div {
  height: 350px;
}
.product-images-slider, .sxy-zoom-container {
    width: 350px !important;
}
```
Regards,
Eva Kemp.
#67028 Copied
finleydesign

Participant

May 29, 2015 at 16:11

Although that sets the size to how that CSS sets, it still won’t do it, for example when you go form the home page then pick any of the products it still forced to that odd size from the start

#67030 Copied

Eva Kemp

Support staff

May 29, 2015 at 17:57

Hello,

Please try to upload high resolution image for one product just to test it.

Thank you.
Regards,
Eva Kemp.

#67046 Copied
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