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Product images not displaying on mobile - by dccdesign

This topic has 19 replies, 5 voices, and was last updated 10 years ago ago by Eva Kemp

dccdesign

Participant

October 28, 2014 at 21:24

For some reason there are no product thumbnail images displaying when I view my site on an iPhone 5. THey display fine on my mac even with the browser reduced to a mobile size – but not on actual mobile.

This appears to be happening on the category (all products) page, and on the single product page the main product image is being displayed but no gallery thumbnails.

Please help the website has just gone live and no one can see the images on a mobile!!

Thanks,
David

#22126 Copied

18 Answers

Eva Kemp

Support staff

October 28, 2014 at 23:41

Hello,

Please provide us with the link to your site and wp-admin panel/FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#22155 Copied

dccdesign

Participant

October 28, 2014 at 23:49

http://www.batugiftware.com/product-category/felt-animal-heads/

thanks, david

Please, contact administrator
for this information.

#22159 Copied

Eva Kemp

Support staff

October 29, 2014 at 00:46

Hello,

I’ve checked your site and images are shown:

Could you please show us a screenhsot?

Also you’re using old theme version. Please update it to 2.4.1 version and Woocommerce plugin as well.

Don’t forget to create a back up of your files and database before updating.

Thank you.
Regards,
Eva Kemp.

#22174 Copied

dccdesign

Participant

October 29, 2014 at 13:39

this is a screenshot from my iphone:

#22243 Copied

Robert Hall

Support staff

October 29, 2014 at 15:27

Hello,

You forget to update theme to the latest version.
Here is video tutorial how to do it.
http://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#22269 Copied

dccdesign

Participant

October 29, 2014 at 20:32

I have updated the site and am now receiving error messages:

http://www.batugiftware.com/product-category/felt-animal-heads/

#22352 Copied

dccdesign

Participant

October 29, 2014 at 20:44

Now all the category descriptions have disappeared and the images still dont work! Ahhhh!!

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Eva Kemp

Support staff

October 30, 2014 at 12:51

Hello,

You must overwrite the existing theme folder and not create a new one.
Please specify what error messages you’re getting.

Thank you.
Regards,
Eva Kemp.

#22442 Copied

dccdesign

Participant

November 4, 2014 at 17:04

I have overwirtten the theme folder and the theme appears to be up to date, however the images are still not appearing on an iPhone. Do you know how I can sort this?

Thanks, David

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Eva Kemp

Support staff

November 4, 2014 at 18:02

Hello,

As I see the images are shown:

Could you please show a screenshot from your side?

Thank you.
Regards,
Eva Kemp.

#23139 Copied

dccdesign

Participant

November 4, 2014 at 18:12

This is from my iPhone 5. I have removed the cache and browsing history before loading the page.

#23141 Copied

dccdesign

Participant

November 6, 2014 at 11:20

Any luck with this? My client is getting very stressed out because she can’t launch the site without the images showing on mobile!!

Thanks,
David

#23462 Copied

Olga Barlow

Support staff

November 6, 2014 at 14:38

Hello,

We have checked on few devices, didn’t face described issue

Did you try to check on other device? With other internet provider?

Regards,
Olga Barlow

#23497 Copied

dccdesign

Participant

November 7, 2014 at 10:53

I have tried on iPhone 4, 5 and 5c and the images don’t appear on any of these devices. Which iPhone are you viewing this on?

Also, my client has an iPhone which is not displaying the images.

I really don’t know what to do because my client won’t launch the website without the images showing on her iPhone. Is there any reason you can think of as to why this might be happening?

Maybe you know of someone who can fix this?

Thanks

#23644 Copied

Eva Kemp

Support staff

November 7, 2014 at 13:22

Hello,

Have you tried to check the site with another Internet provider?

Thank you.
Regards,
Eva Kemp.

#23660 Copied

wsackley

Participant

November 7, 2014 at 23:23

Not sure if this is relevant to your issue, but I had similar problems with a mobile menu and product images (though on iPads):

Issue is related to the following CSS code used to provide a larger logo within header:

.header1 .logo img{max-width:100% !important;}

Resolved issue by changing CSS code to:

.header1 .logo img{max-width:90% !important;}

Another interesting issue relating the above CSS code, product images also stopped appearing on the single product page – which was also resolved by changing the code (not sure why). I assume this is all related of the latest IOS 8.1 release. You may want to test this out further.

#23756 Copied

dccdesign

Participant

November 10, 2014 at 16:37

Thanks Wsackly, but unfortunately that didn’t seem to resolve the matter. Still no images on my iPhone. I will keep looking into possible CSS fixes though.

And yes Eva, I have loaded the website using 3G and also an a friends internet connection but there are still no images. I also looked on my friends iPhone but no images on that either. Please could you advise on a possible solution to this problem?

Thanks, David

#23925 Copied

Eva Kemp

Support staff

November 24, 2014 at 14:09

Hello,

We’re very sorry for a long delay.
We’ve checked your site on iPhone 5 and haven’t seen any issues.
Try to check the site with default WordPress theme if the images are loaded there.
The second way is to try using wi-fi instead of 3g.

Thank you.
Regards,
Eva Kemp.

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